avast! EP: FAQ - General

avast! Endpoint Protection FAQ - General

Introduction

System Requirements

Download and Installation

Licensing

Other questions

What is avast! Endpoint Protection?

The avast! Endpoint Protection has been specifically designed to provide antivirus protection for computer networks to keep them free of viruses and other malware risks. It comes in following editions:

  • avast! Endpoint Protection (Basic) which provides standard protection based on avast! Pro Antivirus for small office/home office networks of up to 200 computers, with the exception of servers.

  • avast! Endpoint Protection Plus which provides enhanced protection based on avast! Internet Security for small and medium-sized business networks of up to 200 computers, with the exception of servers.

  • avast! Endpoint Protection Suite which provides standard protection based on avast! Pro Antivirus and avast! File Server Security for complex company networks, optimally between 5 and 1000 computers and/or servers in any combination.

  • avast! Endpoint Protection Suite Plus which provides maximum protection based on avast! Internet Security, avast! File Server Security and avast! Email Server Security for complex company networks of any size, optimally for up to 1000 computers and/or servers in any combination.

For each specific edition you can choose from two types of central administration with remote management capability, which allows you to discover new and unsecured machines on the company network, deploy and manage avast! Endpoint Protection clients (managed clients) and incremental updates on all your computers and/or servers to keep your network free of viruses and other malware, schedule scan jobs, receive real-time security alerts, reports and automatic notifications about the activity on your network. For simple and small networks up to 200 computers and/or servers is recommended to use avast! Small Office Administration, for complex computers and/or servers networks of any size use avast! Enterprise Administration.


Which editions of avast! Endpoint Protection are available and what are the differences?

avast! Endpoint Protection comes in four editions with the following differences:

  • avast! Endpoint Protection (Basic) provides standard protection with security features based on avast! Pro Antivirus (Antivirus, AntiSpyware, Anti-Phishing and Virtualization features) for small office/home office networks of up to 200 computers, but it has no server protection.

  • avast! Endpoint Protection Plus provides enhanced protection with security features based on avast! Internet Security (Antivirus, Firewall, Antispam, Anti-Spyware, Anti-Phishing and Virtualization features) for small and medium-sized business networks of up to 200 computers, but it has no server protection. In other words, avast! Endpoint Protection Suite is like avast! Endpoint Protection (Basic) with the additional safety layers of Antispam and Firewall.

  • avast! Endpoint Protection Suite provides standard protection for larger company networks, that is between 5 and 1000 computers and/or servers in any combination, with security features based on avast! Pro Antivirus (Antivirus, AntiSpyware, Anti-Phishing and Virtualization features) to protect your computers, and avast! File Server Security (Antivirus, AntiSpyware, Sandbox/Auto-Sandbox and MS SharePoint protection) to protect your servers. In other words, avast! Endpoint Protection Suite is like avast! Endpoint Protection (Basic), but in addition it also provides server protection based on avast! File Server Security (Antivirus, AntiSpyware, Sandbox/Auto-Sandbox and MS SharePoint protection).

  • avast! Endpoint Protection Suite Plus provides maximum protection for large company networks, ideal for up to 1000 computers and/or servers in any combination, with security features based on avast! Internet Security (Antivirus, Firewall, Antispam, Anti-Spyware, Anti-Phishing and Virtualization features) to protect your computers, and combination of avast! File Server Security with avast! Email Server Security (Antivirus, Antispam, AntiSpyware, Sandbox/Auto-Sandbox, MS SharePoint and MS Exchange protection) to protect your servers. In other words, avast! Endpoint Protection Suite Plus is like avast! Endpoint Protection Plus, but in addition, the server protection is also enhanced with the additional security features based on avast! Email Server Security (Antispam and MS Exchange protection).

Note:
For each specific edition you can choose from two types of central administration. For simple and small networks up to 200 computers and/or servers is recommended to use avast! Small Office Administration, for complex computers and/or servers networks of any size use avast! Enterprise Administration.


What is avast! Small Office Administration?

avast! Small Office Administration is a web-based console with remote management capability, which allows you to discover new and unsecured machines on the company network, centrally deploy and manage avast! Endpoint Protection clients (managed clients) and incremental updates on all your computers and/or servers to keep your network free of viruses and other malware, schedule scan jobs, receive real-time security alerts, reports and automatic notifications about the activity on your network. avast! Small Office Administration is suitable for small and simple computer networks with up to 200 computers and/or servers, and so it's simple to use and has only one-level grouping of avast! Endpoint Protection clients (managed clients).


What is avast! Enterprise Administration?

avast! Enterprise Administration is a desktop console with remote management capability and dedicated server, which enables discovery of new and unsecured machines on the company network, unattended remote deployment and mangement of avast! Endpoint Protection clients (managed clients) and incremental updates on networked computers and/or servers, even in multiple domains, to keep them free of viruses and other malware, schedule on-demand scannig tasks, generate wide range of graphical and tabular reports, receive real-time customizable alerts automatic notifications about the activity on the company network. avast! Enterprise Administration is suitable for complex computers and/or servers networks of any size, and so it has hierarchical grouping of avast! Endpoint Protection clients (managed clients) in a tree structure, which can be based on, for example, the geographical or organizational structure of the network, and makes possible to assign appropriate administration access rights and policies separately for each group.


What is the main difference between avast! Small Office Administration and avast! Enterprise Administration?

avast! Small Office Administration is suitable for small and simple computer networks with up to 200 computers and/or servers, and so it's simple to use and has only one-level grouping of avast! Endpoint Protection clients (managed clients). avast! Enterprise Administration is suitable for complex computers and/or servers networks of any size, and so it has hierarchical grouping of avast! Endpoint Protection clients (managed clients) in a tree structure, which can be based on, for example, the geographical or organizational structure of the network, and makes possible to assign appropriate administration access rights and policies separately for each group.


How large networks can be managed using the avast! Small Office Administration?

avast! Small Office Administration is suitable for small and simple computer networks with up to 200 computers and/or servers,


How large networks can be managed using the avast! Enterprise Administration?

avast! Enterprise Administration is suitable for complex computers and/or servers networks of any size.


What is avast! Mirror?

The Mirror is installed automatically during the installation of avast! Small Office Administration or avast! Enterprise Administration. It automatically receives updates from the AVAST update server and distributes them to all the avast! Endpoint Protection clients (managed clients) on your network to ensure they are always completely up to date.

The great advantage of using the Mirror to distribute updates in this way is that the updates need to be downloaded only once from the AVAST update server, thus saving you valuable bandwidth.

Although the Mirror is updated automatically, you can also update it manually to make sure that you have the very latest copy of the update server at any given moment.


What are the system requirements for avast! Endpoint Protection?

The following system requirements are recommended in order to install and run avast! Endpoint Protection:

  • avast! Small Office Administration

    • Microsoft Windows XP (any Edition with the latest Service Pack 3),
      Microsoft Windows Vista (any Edition with the latest Service Pack, 32-bit or 64-bit, except Starter Edition),
      Microsoft Windows 7 (any Edition with the latest Service Pack, 32-bit or 64-bit),
      Microsoft Windows Server 2003 (any Edition with the latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2003 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2008 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Server 2008 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Small Business Server 2011.

    • Silverlight 5 enabled web browser (Internet Explorer 6.x and higher or compatible alternatives).

    • Internet connection (to download and register the product, and for updates of the Mirror from the AVAST update server).

    • Domain network or Windows workgroup membership.

    • Valid and reachable SMTP Server.

    • Intel Pentium III compatible processor or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 1 GB RAM or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 900 MB of free hard disk space.

    • Optimally standard screen resolution not less than 1024 x 768 pixels.

    Note:
    Other 3rd party prerequisites will be installed during the setup by the installer if they are not present. These are the Microsoft .NET Framework 4, Microsoft Silverlight 5 and other dependencies like Microsoft Windows Installer, etc.


  • avast! Enterprise Administration

    • Microsoft Windows XP (any Edition with the latest Service Pack 3),
      Microsoft Windows Vista (any Edition with the latest Service Pack, 32-bit or 64-bit, except Starter Edition),
      Microsoft Windows 7 (any Edition with the latest Service Pack, 32-bit or 64-bit),
      Microsoft Windows Server 2003 (any Edition with the latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2003 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2008 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Server 2008 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Small Business Server 2011.

    • Free Microsoft SQL Server 2008 R2 Express (supplied as an optionally installable component with avast! Enterprise Administration) or full Microsoft SQL Server 2008 R2 (required for the replication service to support multiple avast! Enterprise Administration Servers in very complex networks with more than 1000 computers and/or servers in any combination).

    • Internet Explorer 6.x or higher.

    • Internet connection (to download and register the product, and for updates of the Mirror from the AVAST update server).

    • Domain network or Windows workgroup membership.

    • Valid and reachable SMTP Server.

    • Intel Pentium III compatible processor or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 512 MB RAM or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 800 MB of free hard disk space.

    • Optimally standard screen resolution not less than 1024 x 768 pixels.


  • avast! Endpoint Protection (Basic/Plus/Suite/Suite Plus) client for computers

    • Microsoft Windows XP (any Edition with the Service Pack 2 or higher, 32-bit or 64-bit),
      Microsoft Windows Vista (any Edition with the latest Service Pack, 32-bit or 64-bit, except Starter Edition),
      Microsoft Windows 7 (any Edition with the latest Service Pack, 32-bit or 64-bit).

    • Domain network or Windows workgroup membership.

    • Intel Pentium III compatible processor or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 256 MB RAM or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 410 MB free space on the hard disk for avast! Endpoint Protection Plus/Suite Plus, 340 MB free space on the hard disk for avast! Endpoint Protection (Basic)/Suite.

    • Optimally standard screen resolution not less than 1024 x 768 pixels.


  • avast! Endpoint Protection (Suite/Suite Plus) client for servers

    • Microsoft Windows Server 2003 (any Edition with the latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2003 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server),
      Microsoft Windows Server 2008 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Server 2008 R2 (any Edition with latest Service Pack, 32-bit or 64-bit, incl. Small Business Server, except Server Core),
      Microsoft Windows Small Business Server 2011.

    • Microsoft SharePoint Server 2003, Microsoft SharePoint Server 2007 or Microsoft SharePoint Server 2010 for complete Antivirus protection.

    • Microsoft Exchange Server 2003 for complete Antivirus protection, Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 for complete Antivirus protection with Antispam (available with avast! EndPoint Protection Suite Plus only).

    • Domain network or Windows workgroup membership.

    • Intel Pentium III compatible processor or above (depends on the requirements of used operating system version and other 3rd party software installed).

    • 256 MB RAM or above, 512 MB or above if running Microsoft Windows Server 2008 or higher (depends on the requirements of used operating system version and other 3rd party software installed).

    • 270 MB free space on the hard disk.

    • Optimally standard screen resolution not less than 1024 x 768 pixels.

Note:
avast! Endpoint Protectionn is not supported (is not compatible, cannot be installed and won't run) on DOS, Microsoft Windows 3.x, Microsoft Windows NT 3.x, Microsoft Windows NT 4.0, Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows ME, Microsoft Windows 2000, or any other operating systems which aren't specified as supported.


How to download avast! Endpoint Protection?

For each specific edition of avast! Endpoint Protection you can choose between two types of central administration, i.e. avast! Small Office Administration for deployment on small and simple computer networks, and avast! Enterprise Administration for deployment on complex networks of any size, or if necessary, you can download only standalone unmanaged client for individual installation, which can be connected to the central administration later.

    avast! Small Office Administration avast! Enterprise Administration Unmanaged client  
  avast! Endpoint Protection (Basic) setup_console_ep.exe setup_enterprise_ep.exe setup_av_ep.exe  
  avast! Endpoint Protection Plus setup_console_epp.exe setup_enterprise_epp.exe setup_av_epp.exe  
  avast! Endpoint Protection Suite setup_console_eps.exe setup_enterprise_eps.exe setup_av_eps.exe  
  avast! Endpoint Protection Suite Plus setup_console_epsp.exe setup_enterprise_epsp.exe setup_av_epsp.exe  


How to install avast! Endpoint Protection?

For detailed step-by-step instructions how to install avast! Endpoint Protection please read the following article:

Which setup file should I use to upgrade from avast! Business Protection to avast! Endpoint Protection?

Existing licenses for avast! Business Protection can be used for upgrade to avast! Endpoint Protection while keeping similar features and functions. If you are currently using:

  • avast! Business Protection you can upgrade to avast! Endpoint Protection Suite.

  • avast! Business Protection Plus you can upgrade to avast! Endpoint Protection Suite Plus.

For each upgrade you can choose from two types of central administration:

  • avast! Small Office Administration - easily upgrades your current version of avast! Administration Console to the latest avast! Small Office Administration, also automatically upgrades the Mirror as well as managed clients on your computer network, and keep your existing settings in place. The table below will help you to determine which setup file needs to be used for each specific edition in order to proceed with the upgrade:

      Upgrade from: Upgrade to: avast! Small Office Administration  
      avast! Business Protection (Basic) avast! Endpoint Protection Suite setup_console_eps.exe  
      avast! Business Protection Plus avast! Endpoint Protection Suite Plus setup_console_epsp.exe  

  • avast! Enterprise Administration - allows you to complete replace avast! Administration Console by avast! Enterprise Administration suitable for complex computers and/or servers networks of any size. But at first you have to manually remove avast! Administration Console and managed clients from your computer network, so all your existing settings will be lost. The table below will help you to determine which setup file needs to be used for each specific edition in order to proceed with the upgrade:

      Upgrade from: Upgrade to: avast! Enterprise Administration  
      avast! Business Protection (Basic) avast! Endpoint Protection Suite setup_enterprise_eps.exe  
      avast! Business Protection Plus avast! Endpoint Protection Suite Plus setup_enterprise_epsp.exe  


How to insert the license file into avast! Endpoint Protection?

In order to use avast! Endpoint Protection for purchased license period, you have to insert the license file into avast! Small Office Administration or avast! Enterprise Administration, depending on which you have chosen to use. For detailed step-by-step instructions please read the following articles:

What should I do if avast! Small Office Administration or avast! Enterprise Administration rejects purchased license as invalid?

If the avast! Small Office Administration or avast! Enterprise Administration rejects purchased license as invalid please proceed as follows:

  1. Submit a request to resend the license to the e-mail address provided when avast! Endpoint Protection was purchased and try to insert this license into the program.

  2. If the license insertion fails, uninstall avast! Small Office Administration or avast! Enterprise Administration and restart your computer.

  3. Download and install the appropriate product version related to the purchased license.

  4. Once again try to insert the license into the program using the avast! Small Office Administration or avast! Enterprise Administration.


What is the default password for avast! Enterprise Administration?

The default password for Administrator account in avast! Enterprise Administration is  admin  and once you successfully logged in for the first time you have started the avast! Enterprise Administration, it is recommended to change the default password to a new one using the EAS Maintenance from the 'Start' menu.


Which link (URL) should I use to access avast! Small Office Administration?

The avast! Small Office Administration is accessible on the links displayed in the last step when the installation was successfully completed, so you can open it in your web browser. Let's assume soaserver.local is DNS qualified host name of the target server. avast! Small Office Administration should be then accessed via these links:

  • Standard unencrypted connection:

     http://soaserver.local:8731 

  • Secure encrypted connection:

     https://soaserver.local:8732 

Please use the link for Secure encrypted connection while accessing avast! Small Office Administration from WAN (e.g. the Internet) or from untrusted LAN. Otherwise, for the access from trusted LAN or from the hosting server itself, you can use the link for Standard unencrypted connection.


What is the difference between Domain network and Windows workgroup membership?

Domain and Windows workgroup represent different methods for organizing computers in networks. The main difference among them is how the computers and other resources on the networks are managed.

  • In a Domain network:

    • One or more computers are servers. Network administrators use servers to control the security and permissions for all computers on the domain. This makes it easy to make changes because the changes are automatically made to all computers. Domain users must provide a password or other credentials each time they access the domain.

    • If you have a user account on the domain, you can log on to any computer on the domain without needing an account on that computer.

    • Without domain administrator privileges you can make only limited changes to a computer's settings because network administrators often want to ensure consistency among computers.

    • There can be effectively managed a thousands of computers in a domain.

    • The computers can be on different local networks.


  • In a Windows workgroup:

    • All computers are peers; no computer has control over another computer.

    • Each computer has a set of user accounts. To log on to any computer in the workgroup, you must have an account on that computer.

    • There are typically ineffective to have more than 10-20 computers.

    • A workgroup is not protected by a password.

    • All computers must be on the same local network or subnet.



Which ports are used by avast! Enterprise Administration?

avast! Enterprise Administration uses the following ports:

  Service Port Numbers  
  Mirror 16135  
  Client communication port 16136  
  Client communication port, push requests 16139  
  SSL communication port console 16138  
  UDP information port 16133  
  Standard RPC, NETBIOS and SMB TCP ports for remote deployment 135, 139, 445  
  Standard NETBIOS UDP ports for remote deployment 137, 138  


Conditions

avast! Small Office Administration 1.x
avast! Enterprise Administration 7.x

avast! Endpoint Protection
avast! Endpoint Protection Plus
avast! Endpoint Protection Suite
avast! Endpoint Protection Suite Plus

Operating systems:


Microsoft Windows XP Home / Professional / Media Center Edition
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate

Microsoft Windows Server 2003 (Any Edition, incl. Small Business Server)
Microsoft Windows Server 2008 (Any Edition, incl. Small Business Server, except Server Core)
Microsoft Windows Small Business Server 2011

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