avast! EasyPass: FAQ - AutoSave and AutoFill

• The AutoSave dialog does not come up when I expect it to. Why?
  
  
• How can I permanently disable AutoSave for all web sites?
  
  
• How can I disable AutoSave just for one web site?
  
  
• The AutoFill dialog dialog does not come up. Why?
  
  
• How can I permanently disable AutoFill for all web sites?
  
  
• How can I disable AutoFill just for one web site?
  
  
• How can I make AutoFill come up only for Passcards and not for Identities?
  
  
• How can I customize location and behavior of AutoFill dialog?
  
  
• I enter web page where I can edit my personal information and it is pre-filled by avast! EasyPass?
  
  
• Why some Passcards appear in bold in FillForms dialog?
  
  
• AutoFill dialog is not positioned properly. Why?
  
  
• How can I change the number of fields that causes the AutoFill window to come up?
  

• Related FAQ's
  
  
  
  

There are several reasons why AutoSave may not work. This simple steps will help you to determine the cause of the problem and how to fix it.

1. First check this troubleshooting steps. Then check the form filling specific items below.
   
   
2. Submitted form contains no Password fields. Entering into most online account requires filling a password field that appears as "****" (stars). However in rare cases the login information contains no password fields. If you need to save such login info to a Passcard, use manual save to Passcards: fill in the login info and click the 'Save' button on the avast! EasyPass Toolbar or select 'Save Forms' from the 'Internet Explorer' context menu.
   
   
3. The login info from the submitted form is already saved to one of existing Passcards.
   
   
4. Form has too many fields. If the submitted form has 6 or more text fields, AutoSave will not be offered. Click 'Save' button in toolbar to activate Save Forms manually.
   
   
5. AutoSave may be off or you may have played with options and set them to values that prevent AutoSave from working. Set all options to their default values by opening the Options dialog (select 'avast! EasyPass' > 'Options') and clicking 'Set Defaults' button.
   
   
6. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoSave will not come up on all pages of this web site. Remove the Blocking Passcard: go to this web site, click 'Save', then click 'Unblock'.
   
   
   

If you want avast! EasyPass not to pop up the AutoSave dialog then click the 'Cancel' button pulldown in the Save Forms dialog and select 'Do Not AutoSave at All sites'. To re-enable AutoSave, click the 'Save' button, then click the 'Enable AutoSave' link. You can also turn AutoSave On and Off in 'avast! EasyPass' -> 'Options' -> 'AutoSave'.

If you do not want AutoSave to pop up on any pages of a particular site, click drop down arrow of 'Cancel' button in Save Forms dialog and select the 'Do not AutoSave at This site' menu item. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoSave for a web site, go to this site, click 'Save' and then click the 'Unblock' link.

There are several reasons why AutoFill may not work. This simple steps will help you to determine the cause of the problem and how to fix it.

1. First check this troubleshooting steps. Then check the form filling specific items below.
   
   
2. Web page contains only non-password fields. By default AutoFill from Passcard will not come up in this case. You can change this behavior by opening 'avast! EasyPass' -> 'Options' -> 'AutoFill' and unchecking the 'AutoFill from Passcards only on pages with Passwords' option.
   
   
3. The login form that you saved to a Passcard may have changed and the new login form does not match the saved form data. Fill the form manually. When you submit the form, avast! EasyPass will offer to AutoSave it, save it over the old Passcard and then AutoFill should come up.
   
   
4. AutoFill may be off or you may have set avast! EasyPass options to values that prevent AutoFill from working. Set all options to their default values by opening the Options dialog (select 'avast! EasyPass' -> 'Options') and clicking 'Set Defaults' button.
   
   
5. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoFill will not come up on all pages of this web site. Remove the Blocking Passcard and AutoFill will work on this site: go to this web site, click 'Fill Forms', then click 'Unblock'.
   
   
6. You have multiple monitors connected to your PC. Browser window is on the right edge of the 1st monitor and AutoFill dialog comes up to the right of it, that is, on the left edge of the 2nd monitor. 2nd monitor is turned off or you do not look at it.
   
   
7. If Number of fillable fields on web page is less than Number of fields that triggers AutoFill from Identity threshold then AutoFill will not come up. AutoFill from Identity comes up only on web pages where number of fillable fields is more than this threshold. You can change the threshold in the 'avast! EasyPass' -> 'Options' -> 'AutoFill' dialog.
   
   
8. avast! EasyPass did not find any fields that it can fill on your form. For instance, avast! EasyPass will not fill the Search form on www.google.com because it does not contain any personal fields you have in Identity.
   
   
   

If you want avast! EasyPass not to pop up the AutoFill dialog then click the 'No' button pulldown in Fill Forms dialog and select 'Do Not AutoFill at All sites. To re-enable AutoFill, click the 'Fill Forms' button, then the 'Enable AutoFill' link. You can also turn AutoFill On and Off in 'avast! EasyPass' -> 'Options' -> 'AutoFill'.

If you do not want AutoFill to pop up on any pages of a particular site, click 'No' button pulldown in Fill Forms dialog and select 'Do not AutoFill at This site'. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoFill for a web site, go to this site, click 'Fill Forms' and then click the 'Unblock link.

Open the Options dialog ('avast! EasyPass' -> 'Options') and set the appropriate AutoFill option:

1. Only from Passcards.
   
   
2. Only from Identities.
   
   
3. From Passcards & Identities.
   
   
   

To customize location in which AutoFill dialog appears, go to 'avast! EasyPass' -> 'Options' -> 'AutoFill' and select one of these locations:

• Center: in the center of the browser window.
  
  
• Right Out: outside the window on the right.
  
  
• Right In: inside the window on its right edge.
  
  

By default AutoFill dialog leaves keyboard focus in the browser when it pops up. If you check 'AutoFill steals keyboard focus' then avast! EasyPass dialog will be taking keyboard input when it pops up.

You have 'AutoFill Without Asking' turned On. Turn it Off by opening 'avast! EasyPass' -> 'Options' -> 'AutoFill' dialog and unchecking 'AutoFill Without Asking'.

Passcards that are bold have URL that exactly matches URL of the current web page.

If you use ATI HydraVision, it may damage positioning of AutoFill dialog. Go to into 'HydraVision options', 'Desktop Management' tab, and uncheck 'Enable dialog repositioning' checkbox, this will make AutoFill dialog be positioned correctly.

By opening Options dialog and setting the 'Number of fields that triggers AutoFill from Identity'. AutoFill from Identity comes up only if the number of fillable text fields is equal to or greater than the value of this setting (4 by default). Note that AutoFill from Passcards is not affected by this setting.

• avast! EasyPass: FAQ - Installation and Uninstallation
  
  
• avast! EasyPass: FAQ - Licensing
  
  
• avast! EasyPass: FAQ - Toolbar and Other Controls
  
  
• avast! EasyPass: FAQ - Passcards and Identities
  
  
• avast! EasyPass: FAQ - Synchronization
  
  
• avast! EasyPass: FAQ - Miscellaneous
  
  
  

avast! EasyPass

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