Other avast! solutions most often selected:
avast! Internet Security | avast! Pro Antivirus
| avast! EasyPass FAQ - Passcards and Identities |
| Filling Forms from Identities or Passcards does not work as expected. Why? |
There are several reasons why form filling may not work as expected. This simple steps will help you to determine the cause of the problem and how to fix it.
| How do I memorize multi-step login sequences such as in Bank of America? |
Using several passcard - one passcard for each step the login sequence.
| How do I make avast! EasyPass to Login in new tab window in multitab web browser such as Internet Explorer 7, 8 or Firefox? |
Multitab web browsers do not have a mechanism to tell them to start navigation in the new tab.
| I filled in some fields manually and avast! EasyPass fills them in again. How can I avoid this? |
There are two ways:
| A form has names and e-mails of other people but avast! EasyPass fills my name and e-mail. What to do? |
Let us use an example form:
Pulling selection over just a few fields (not all of them) can be done, but it requires some training. Start with the field caption (cover the caption too) and stop before the caption of the next field.
| How do I fill Shipping and Billing Address using avast! EasyPass? |
Do the following:
| How can I enter several credit cards into one Identity? |
Do the following:
| I see only the US in the list of countries in Identity. How do I change it to another country? |
Form filling and field formatting rules are different for different countries, so avast! EasyPass Identities have different format and structure for different countries.
You should specify the Country of your Identity when you create this Identity, in the New Identity dialog. The list of countries that appears in Address tab of Identity contains only the Country for which Identity was created. So if you created a USA Identity, it will contain only USA in the list of countries.
If you want to change Country in the existing Identity, open Identity Editor and select 'Edit' > 'Country' > 'Your Country'. If your Country is not listed, select 'Other'. The 'Other Country' is good for countries for which avast! EasyPass does not know field formatting and form filling rules, it gives you the most generic Identity in which phone numbers are not formatted and which does not have any other country-specific field formatting.
When you change Country of existing Identity, some fields may lose their values because set of Identity fields is different for different world regions and formatting of these fields is different. Therefore you need to manually check the changed Identity and correct fields that were lost.
| My phone number is not filled correctly anymore. What should I do? |
If you upgraded to a new version and your phone number does not fill correctly, please check your Identity and make sure that your phone number appears correctly. We change format of phone numbers from time to time, especially in foreign countries and conversion from older versions is not always automatic.
| avast! EasyPass made a mistake when filling a form. How come? |
The avast! EasyPass intellect is good but it has not yet matched the power of human intellect. So avast! EasyPass can make mistakes when filling forms. First, download the latest avast! EasyPass version and see if the problem persists. If it does, please send the address (URL) of the form you tried to fill out and a description of what exactly was not filled to avast! support.
| Identity Editor shows only 5 custom fields. How do I get more? |
As you fill custom fields, avast! EasyPass will add more fields. New empty fields are added to always maintain 5 new fields. Addition of new empty fields happens when you click 'Apply (Diskette)' button in Editor or when you close and reopen Identity.
| Login command does not login into the site automatically. What should I do? |
Try resaving Passcard, as position or identification of controls may have changed and avast! EasyPass cannot find the right button. The best way to do it is to fill forms from Passcard and then click 'Login' button while holding ALT ( ALT + SHIFT + Click in Firefox). This will force AutoSave.
| I forgot my Master Password. Can I recover it? |
You cannot. The whole point of Passcard and Identity security is that only the person who knows the Master Password can use Passcards and Identities protected by this password.
If you forgot your Master Password (or if you do not remember creating one but avast! EasyPass requests it from time to time) then the only course of action is to remove all Passcards and Identities protected by Master Password and then remove Master Password itself.
In 'Options' > 'Security' click 'Set Master Password, Mass Protect/Unprotect' button, click 'I forgot it!' button and follow the instructions.
| If somebody steals my avast! EasyPass Passcard files, can they get into my accounts? |
If you password-protect all sensitive Passcards and Identities and then it will be very difficult. Specifically, all password-protected Passcards and Identities are stored in files that are encrypted by your Master Password using AES, BlowFish or 3DES. So a person who stole your computer or password files, will have to break these encryption algorithms in order to get your passwords from Passcards.
As long as you observe these rules, it should be very hard to use the stolen info:
| I entered Master Password and now avast! EasyPass opens all password-protected Passcards not asking for Master Password? |
After you enter Master Password it is cached in memory, so that you do not have to enter it all the time. You can tell avast! EasyPass to "forget" the cached password by clicking the Logoff button (see below). Or you can tell avast! EasyPass to Auto-Forget Master Password after a period of inactivity in Options > Security.
| Why Robot icon wears sunglasses from time to time? |
When you entered Master Password and avast! EasyPass has it cached in memory, avast! EasyPass TaskBar Icon and avast! EasyPass Toolbar Icon will turn into a stylized Robot with sunglasses. Robot with Sunglasses shows that you are logged in to avast! EasyPass and you do not need to enter Master Password anymore. Robot without Sunglasses means that you are logged out from avast! EasyPass and when you need to open protected Passcard or Identity, Master Password will be requested.
| How can I make sure that nobody can use my Passcards when I need to step out? |
Make avast! EasyPass forget the cached Master Password by clicking Logoff on the toolbar. You may also use Auto-Logoff option that makes avast! EasyPass purge the cached Master Password after a period of inactivity.
When the 'Logoff' button is enabled, it means that avast! EasyPass has your Master Password cached in memory. When this button is disabled then avast! EasyPass has no passwords cached.
| How are my Identities and Passcards encrypted? |
Your Identities and Passcards are encrypted using AES, BlowFish, RC6 or 3DES algorithm and the encryption / decryption key is generated from the Master Password. This encryption method makes your data very secure and even if hackers come into possession of your Identity and Passcard files, they will have to crack one of these encryption algorithm without knowing the key which is considered impossible. By default AES encryption is used.
| What is the relationship between the Default Password from Identity and Passwords stored in Passcards? |
There is no relationship. They all play different roles:
| How do I tell avast! EasyPass not to password-protect all my new Passcards? |
Open the Options dialog, go to Security tab and un-check 'Password-Protect New Passcards'. Then avast! EasyPass will not offer to password-protect newly saved Passcards.
| I need no password protection for my Identities and Passcards. How do I get rid of Master Password? |
You need to get rid of Master Password completely:
| How do I copy avast! EasyPass with all its data from one computer to another computer? |
In 3 easy steps:
| How do I get back to the default avast! EasyPass settings? |
Yes, you may have changed some setting(s), forgotten what they were and now avast! EasyPass does not work well. The best way to fix this is to reset all setting to their default values. Open the Options dialog and click 'Set Defaults'.
| avast! EasyPass cannot save Passcards or Identities saying that "Access is Denied". What to do? |
avast! EasyPass works fine with Microsoft Windows Vista & Windows 7. However given that these operating systems do not allow Internet Explorer browser to write any user files and avast! EasyPass is a component of the web browser, we have to set permissions for Passcard files to the special level that makes them writeable to Internet Explorer and therefore avast! EasyPass.
Setting of Passcard permissions occur when:
avast! EasyPass itself maintains correct permission when writing user data files (passcards, etc) but if you modify any avast! EasyPass data files using external means such as restoring passcards from backup, or copying them to avast! EasyPass user data folder using Windows Explorer, this would make them read-only to the browser again. So whenever you bring in passcard files from outside to avast! EasyPass on Microsoft Windows Vista or Windows 7, you should run 'avast! EasyPass' > 'Options' > 'User Data' > 'Set Correct File Permissions'.
If you transferred Passcard and Identity files to CD-R or CD-RW or ZIP disk or any other medium used for backup then it is likely that Microsoft made these files Read-Only. So when you transfer backed up files back to your hard disk then avast! EasyPass cannot write to it. Open Windows Explorer, examine Properties of every *.RFT and *.RFP file and uncheck Read-Only flag.
| How can I remove all my Passcards and Identities? |
Check box 'Remove all Passcards, Identities, Safenotes' when uninstalling avast! EasyPass.
| I used Roboform until now. How to get my data from Roboform to avast! EasyPass? |
RoboForm user data are fully compatible with avast! EasyPass, as it is the same format. In order to get your data into avast! EasyPass, select the current file where you want to store your user data, or you can move it to your current user data folder, i.e.:
Note:
There is no limits on the data you can save and/or restore, it is unlimited.
| Related FAQ's |
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avast! EasyPass
Operating systems:
Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition
Microsoft Windows 2000 Professional
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