avast! SecureLine: FAQ - Connection Issues

The VPN is not connecting at all. If the VPN is set up correctly, the most common issues are:

• Your personal firewall or security software is blocking the VPN.
  
  
• The VPN may be blocked at your location.
  
  
• VPN is connecting but I’m having trouble connecting to a particular website or service.
  
  
• When using OpenVPN in avast! SecureLine, it displays "Creating Adapter" message for a few minutes, then gives up. What's wrong?
  

• Related FAQ's
  
  
  
  

If you’re not exactly sure how to adjust this, contact the manufacturer or check out the following article:

• avast! SecureLine: Conflicting Software
  
  
  

Try different VPN Types from the 'Advanced Connect' menu in your VPN client. They may find a way through.

Try different VPN Types from the 'Advanced Connect' menu in your VPN client. It’s possible the one you’re using is being blocked.

Try changing your DNS settings as your ISP or DNS provider may be filtering.

• Right-click 'My Computer' and click 'Manage',
  
  
• Then click Services and Applications',
  
  
• Then click Services'
  
  
• In the Services list scroll down and find the "SecureLine" or "Witopia" service.
  
  
• Right-click on this service and select 'Start'.
  
  

The VPN should begin to work with OpenVPN after that

• avast! SecureLine: FAQ - General
  
  
• avast! SecureLine: FAQ - Performance Issues and Using the VPN
  
  
• avast! SecureLine: FAQ - Miscellaneous Topics
  
  
  

avast! SecureLine Pro
avast! SecureLine

Operating systems:

Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition

Apple Mac OS 10.4 and above