Avast SecureLine VPN for Windows: General FAQ

Avast SecureLine VPN for Windows: General FAQ

General:

Settings & Troubleshooting:

What is Avast SecureLine VPN?

Antivirus software protects you from malware, and a firewall blocks unauthorized access to your computer and data stored there, but a Virtual Private Network (VPN) protects data you upload and download from the Internet. Avast SecureLine allows you to connect to the Internet via an encrypted tunnel to protect your online identity, from eavesdropping. Only a VPN provides security for data after it leaves your computer and anonymizes your Internet activity. Avast SecureLine VPN offers many advantages:

  • Protection on unsecured Wi-Fi connections. With other people connected to the same public network, attackers are able to capture sensitive data, such as logins and passwords. Since a VPN connection is encrypted, it provides efficient protection against these types of attacks.

  • Anonymization. With broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.

  • Unrestricted access to the Internet. When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Avast SecureLine can be installed as a standalone product, or can be integrated in the Avast Antivirus user interface. In either case, it is an extra service and requires a separate license.


Which Operating Systems (OS) are supported for Avast SecureLine?

The supported operating systems for Avast SecureLine built in Avast 2015 are Microsoft Windows 8 / 8.1 (any Edition), Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit), Microsoft Windows Vista Service Pack 2 or higher (any Edition excl. Starter Edition, 32-bit or 64-bit) or Microsoft Windows XP Service Pack 3 (any Edition, 32-bit or 64-bit).

We also offer mobile versions of Avast Secureline VPN for iOS and for Android.

Can I run Avast SecureLine without installing Avast Antivirus?

Yes - Avast SecureLine can be installed as a standalone application, with or without Avast Antivirus installed. Or, it can be installed as a component of Avast Antivirus, and controlled from within the Avast user interface.

How do I install or activate Avast SecureLine VPN?

If you already use Avast Antivirus, you can activate SecureLine by simply inserting your SecureLine license file within the Avast user interface at Settings → Subscription. If you do not use Avast Antivirus, you'll need to download the standalone version of SecureLine and then insert your license.

For detailed instructions please read the following article:



Can I use Avast SecureLine with any type of Internet connection?

Yes, Avast SecureLine connects over any wired or wireless Internet connection


When should I use Avast SecureLine?

Avast SecureLine can be used any time you want to connect to the Internet with extra security and privacy. It is especially recommended when you are connected to a public or unsecured wireless network.


When is the regularly scheduled maintenance?

There is a regular maintenance every Saturday at 6 PM EST (GMT/UTC -5) or 6 PM EDT (GMT/UTC -4) during Daylight Saving Time and lasts for one hour.


Avast SecureLine does not appear in my Avast Antivirus tools menu. How can I add it?

SecureLine VPN normally appears in the Avast Antivirus tools menu. However, if it does not appear you can add it by accessing the Avast Setup Wizard via your Windows control panel and adding the SecureLine components.

For detailed instructions please read the following article:



When using SecureLine VPN as part of Avast Antivirus, you can select the location of the VPN server, and whether SecureLine prompts you to connect whenever you use an unsecured Internet connection. To manage connections open your Avast Antivirus user interface and go to Tools → SecureLine VPN. Click the arrow next to Connect in the top right corner to select a server location. The option "Ask me to start SecureLine VPN on unsecured WiFi's" appears at the bottom of the screen.

If you are using the standalone version of Avast SecureLine VPN, you can select server location, set the application to prompt you or connect automatically whenever you connect to unsecured Internet, and change the language. To select a server location double-click the SecureLine icon on your desktop, or click the small icon in your system tray next to the time and date. Click the arrow next to Connect to select a server location. To access auto-connect and language settings click the gear icon in the bottom right corner of the SecureLine window.

Can I set up Avast SecureLine VPN to connect automatically when I start up my PC?

No - Avast SecureLine VPN is not meant to be used constantly, so you'll need to connect manually when you want to use it. You can set up SecureLine VPN to prompt you whenever you connect to unsecured wireless Internet.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus, open your Avast Antivirus user interface and go to Tools → SecureLine VPN. Click the arrow next to Connect in the top right corner to select a server location. Then click Connect.

If you are using the standalone version of Avast SecureLine VPN, double-click the SecureLine icon on your desktop, or click the small icon in your system tray next to the time and date. Click the arrow next to Connect to select a server location. Then click Connect.

I have inserted a valid license in my Avast Antivirus software, but Avast SecureLine tells me that the license is expired. What can I do?

Avast SecureLine is integrated in Avast Antivirus as an extra service and requires a separate license. Please ensure that you have also purchased the license for Avast SecureLine.


Conditions

Avast SecureLine

Avast Premier 2015
Avast Internet Security 2015
Avast Pro Antivirus 2015
Avast Free Antivirus 2015

Operating systems:


Microsoft Windows 8.1 Pro / Enterprise
Microsoft Windows 8 Pro / Enterprise
Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition

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