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Author Topic: another update problem  (Read 11177 times)

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jegu

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another update problem
« on: June 17, 2003, 10:43:10 PM »
I can not update the virus definitions.

My guess is that the server list is empty (server.dat file is empty). I also tryed to uninstall the program or re install it without succes.

Anybody?

Jegu

And here is the log file:
Started: 17.06.2003, 22:29:35
Operating system: WindowsXP ver 5.1, build 2600, sp 0.0
Computer WinName: MP****
Computer DnsName: mp01****
Computer Ip Addr: 193.111.6.**
Registered User: ****
Registered Company:
Windows Net User: NT INSTANS\SYSTEM
Default destination:C:\Program\Alwil Software\Avast4
Destination from admin.ini:C:\Program\Alwil Software\Avast4
Command line: /downloadpkgs /noreboot /updatevps /silent /progress
Get registry: Software\Alwil Software\Avast\4.0\SetupVersion=183
Existing destination:C:\Program\Alwil Software\Avast4
Locale: English
Mode: forced update
avast! setup v202 (183), inet
Server definition(s): 0. From file: 0. Old overwritten: 0.
ERROR:insLoadPackage returned:0x2000000C
ERROR:Can't select any server for downloading (from 0).
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kubecj

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Re:another update problem
« Reply #1 on: June 18, 2003, 01:34:21 AM »
Hi,

servers.def file seems to be thrashed very rarely on some systems.

Please, download this file: http://www.iavs.net/iavs4pro/servers.def and put it in your avast4\setup directory.

In future, this file will be digitally signed and won't allow overwriting of good file with the thrashed one.
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jegu

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Re:another update problem
« Reply #2 on: June 18, 2003, 12:31:13 PM »
Tthank you!

That was it, now it's working fine again!

Jegu
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kuyajoy

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Re: another update problem
« Reply #3 on: January 14, 2006, 07:47:45 PM »
Hi there i have a very similar problem...

the message is:
"Can't select any server for downloading (from 0)."

Can i also get the same file servers.def?

ANy help will be appreciated.
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Quronos

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Re: another update problem
« Reply #4 on: January 14, 2006, 09:16:08 PM »
seems i have the same problem.

I tried clicking the link provided but i get page can not be displayed.
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Offline DavidR

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Re: another update problem
« Reply #5 on: January 14, 2006, 10:07:08 PM »
The file still exists at the location given, don't try to click it as normal it won't display, your browser won't know what to o with a .def file.

Right click on the link and select 'save file as' or 'save link as' (depending on your browser), save it to somewhere you can find it later and follow the previous instruction.
Quote
Please, download this file: servers.def and put it in your avast4\setup directory.

In future, this file will be digitally signed and won't allow overwriting of good file with the thrashed one.
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kuyajoy

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Re: another update problem
« Reply #6 on: January 14, 2006, 10:40:03 PM »
thanks!
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Offline DavidR

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Re: another update problem
« Reply #7 on: January 15, 2006, 01:10:46 AM »
Your welcome, has it resolved the problem?
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Quronos

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Re: another update problem
« Reply #8 on: January 15, 2006, 12:18:07 PM »
i tried to "save target as" as my browser stopped the doenload saying that its not there.
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Offline Lisandro

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Re: another update problem
« Reply #9 on: January 15, 2006, 01:05:52 PM »
Quote from: Quronos on January 14, 2006, 09:16:08 PM
seems i have the same problem.
Which one?
If you delete the servers.def file it will be downloaded again when you start the update process.
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Offline DavidR

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Re: another update problem
« Reply #10 on: January 15, 2006, 04:16:27 PM »
Quote from: Quronos on January 15, 2006, 12:18:07 PM
i tried to "save target as" as my browser stopped the doenload saying that its not there.
Looks like it is no longer there, sorry.

Do as Tech suggests, get rid of the empty servers.def file and do a manual Update, iAVS update. There is also a servers.def.lkg file (lkg = last known good) which you could copy and save as servers.def, providing that also isn't empty.
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sjocolaatje

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Re: another update problem
« Reply #11 on: March 29, 2006, 10:52:28 PM »
Hi, I also have the same problem. It used to work fine, but since 3 days when I (or Avast) try to update my virus defs, I get:
Last encountered error: Can't select any server for downloading (from 0).

I have already downloaded a new server definition file from http://www.iavs.net/iavs4pro/servers.def which I placed in the correct folder (C:\Program Files\Alwil Software\Avast4\Setup), this doesn't help. Also, I have checked whether my connection is working in Settings > Update (Connections) > Proxy > Test Connection. When I do that I get: 'Cannot connect to server using these settings. Please change the Proxy server settings and try to test again'. However, the proxy settings haven't been changed (everything was working before). They are on Auto Detect (Internet Explorer settings) like they always were. Everything else internet related is working fine (surfing the web, e-mail checking etc etc). I am using Win2k and I don't have a firewall for outbound connections. What could be wrong?  :(

Thanks in advance!

Johannes
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Offline Lisandro

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Re: another update problem
« Reply #12 on: March 30, 2006, 03:23:51 AM »
Sjocolaatje, my suggestions:
For avast proxy settings (if you don't use any) prefer NO PROXY at all rather than auto detection.
For servers.def, better just delete the file into the avast \setup folder and start updating.
Do you have a firewall? Is avast.setup allowed to connect?
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sjocolaatje

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Re: another update problem
« Reply #13 on: March 31, 2006, 12:58:27 AM »
Hi Tech,

Thanks for the suggestions.
For proxy settings: I have changed to NO PROXY, this doesn't help.
Servers.def: I have deleted the file and tried to update. This doesn't help.
I have no outbound firewall (meaning: anything from my computer is allowed to make outbound connections).

Any other suggestions? I am completely baffled. It was working just fine up until a few days ago... Should I try to reinstall?
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Offline Lisandro

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Re: another update problem
« Reply #14 on: March 31, 2006, 02:57:09 AM »
Quote from: sjocolaatje on March 31, 2006, 12:58:27 AM
Any other suggestions?
Post your setup.log file (or, at least, the last lines of it).
C:\Program Files\Alwil Software\Avast4\Setup\Setup.log
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