avast! EasyPass: FAQ - Installation and Uninstallation

avast! EasyPass FAQ - Installation and Uninstallation
I cannot download avast! EasyPass. What should I do?

Follow these steps to determine what happened:

  1. A corrupted version of the avast! EasyPass. installer file got stuck in your web browser's cache. You should clean up your web browser's cache and try to download again. To clean Internet Explores's cache, select 'Tools' > 'Internet Options' and click the 'Delete Files' button.
     
  2. You may have a virus that modifies every downloaded file. avast! EasyPass installer checks its integrity and it complains if it sees that the file was changed. Please check your computer for viruses and perform necessary disinfection.
     
  3. avast! EasyPass distribution file is an *.EXE file and some buggy versions of Quick Time and possibly other add-ons intercept downloading of *.EXE files but cannot perform it. A quick fix is to right-click the 'Download' link on 'www.avast.com', select 'Save Target As...', specify a folder to which avast! EasyPass installer file should be saved, complete downloading and then click 'Open' on the dialog that comes up.

     
Should I uninstall old avast! EasyPass version before installing the new version?

No. Just install the new version over the old version.

 

When I upgrade to a new version of avast! EasyPass, will my Identities and Passcards be lost?

No. avast! EasyPass User Data folder is not removed or modified by avast! EasyPass installer.

 

My Passcards, Identities and Safenotes disappeared. How do I get them back?

Most likely, they are not lost. You just need to find them on your hard drive and tell avast! EasyPass where they are.

  1. Find your Passcard files on your hard drives:
    • Click 'Start' button and select 'Search' > 'For Files and Folders',
       
    • Put *.RFP into 'All or part of the file name' (use *.RFT for Identities and *.RFN for Safenotes),
       
    • Put 'Local Hard Drives' into 'Look In',
       
    • Click 'Search' button and note the folder in which your Passcards and Identities appear,
       
    • Be aware that hidden files will not be found by Windows Explorer by default. To make it really search all folders, open Windows Explorer and select 'Tools' > 'Folder Options' > 'View' > 'Show hidden files and folders' option.
       
  2. Tell avast! EasyPass where the files you found are:
    • Click avast! EasyPass button on avast! EasyPass toolbar (or taskbar) and select 'Options',
       
    • Go to 'User Data' tab,
       
    • Click 'Set Folder',
       
    • Select the folder that you found in step 1.
       
How can I uninstall avast! EasyPass?

Select 'Start' > 'Programs' > right-click on 'avast! EasyPass' > 'Uninstall'.

 

How to get a clean install of avast! EasyPass after things got messed up?

If things got really messed up (you are getting E08 error message, or a notice about double RF DLLs), you can get a clean start by doing this sequence:

  1. Select 'Start' > 'Programs' > right-click on 'avast! EasyPass' > 'Uninstall'.
     
  2. Install avast! EasyPass from Administrator account.
     
  3. Install avast! EasyPass in all other Windows accounts where you need it.

     
Related FAQ's

Conditions

avast! EasyPass

Operating systems:


Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition
Microsoft Windows 2000 Professional

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