Avast BackUp: FAQ - General

Avast BackUp FAQ - General
Is Avast BackUp secure?

Absolutely! Avast BackUp gives you the ability encrypt your data with an Avast BackUp key with 448-bit Blowfish. Your files are encrypted on your computer, and then transferred to the Avast BackUp servers using 128-bit SSL encryption, the industry standard for safe and secure data transfer.


Which operating systems does Avast BackUp support?

Avast BackUp currently supports Microsoft Windows 2000, Microsoft Windows XP (32 and 64 bit), Microsoft Windows Vista (32 and 64 bit) and Microsoft Windows 7 (32 and 64 bit).


Does Avast BackUp support Windows 7?

Avast BackUp supports Windows 7 (32 and 64 bit) as well as other Windows operating systems. For a list of the operating systems that are supported by Avast BackUp, see:

How does Avast BackUp help me comply with the HIPAA security and privacy rules?
  • Encryption of data during backup:
    All data being backed up is encrypted with 448-bit Blowfish encryption prior to transfer and sent through a secure 128-bit SSL tunnel to the Avast BackUp data center.

  • Encryption of data on Avast BackUp servers:
    All backed up data maintains the 448-bit Blowfish encryption while stored "at rest" in the Avast BackUp data center.

  • Physical security:
    Avast BackUp servers are located in a Tier 4 data center protected by gated perimeter access, 24 x 7 x365 on-site staffed security and technicians, electronic card key access, and strategically placed security cameras inside and outside the building.

  • Remote/offsite backup:
    Avast BackUp is an automated remote or offsite backup and a key component in any disaster recovery plan as protection against hardware failure, theft, virus attack, deletion, and natural disaster.

  • Logical access:
    Backed up data may be accessed via the password protected, web-based Avast BackUp administrative console by supplying a valid encryption key.

  • Written contingency plan:
    The HIPAA Security rule requires that covered entities have a written contingency plan for responding to system emergencies, including a detailed plan concerning the data backup and recovery process in the event of a disaster.


Note:
There is no standard "HIPAA certificate of compliance" for backup software and services. For more information about HIPAA and HIPAA compliance, contact your legal counsel or refer to the HIPAA section of the U.S. Department of Health and Human Services' website:

Is Avast BackUp HIPAA compliant?

Yes, Avast BackUp helps covered entities comply with both the HIPAA Privacy and HIPAA Security Rules.

For additional information see Avast BackUp, see:

Are there any file types or sizes that I can't back up?

The amount of data that you can back up is limited to the amount of space that you purchased. You can back up files of any type or size with only a few exceptions.

On Windows, OS-specific files, such as Pagefile and Prefetch files cannot be backed up.

Avast BackUp does back up installer or .exe files, but Avast BackUp was not designed to back up your system and application files. Restoring your system and application files from backups or any type of "disk image" is risky and difficult to do properly, and we don't recommend or support it.

Once a program is installed, you cannot back up the program file and then restore it. The program needs to be installed again.

Keep your original system and application CDs in a secure location. Then make sure to back up your data files regularly with Avast BackUp. Because Avast BackUp does back up installer files you have downloaded, if your computer fails, you can use your CDs to restore your system and application files to your new hardware, and then use Avast BackUp to restore your downloaded installer files as well as your data files.

With a combination of original CDs and Avast BackUp backups, you can feel confident that you can restore your system even after a serious hardware failure.

And finally, while some types of encryption are supported by Avast BackUp, incremental backups of encrypted file systems is not supported.


Will Avast BackUp back up everything?

Avast BackUp was designed to back up your most important data files, such as your e-mail, contact lists, photos, and financials. It was not designed to back up your system and application files. If you need to restore these types of files, it is much easier and more reliable to restore them using your original CDs. Restoring your system and application files from backups or any type of "disk image" is risky and difficult to do properly, and we don't recommend or support it.

Instead, keep your original system and application CDs in a secure location. Then make sure to back up your data files regularly with Avast BackUp. If your computer fails, use the CDs to restore your system and application files to your new hardware, and then use Avast BackUp's restores to restore your data files. With a combination of original CDs and Avast BackUp backups, you can feel confident that you can restore your system even after a serious hardware failure.


How do I know that my data is safe and secure?

Avast BackUp uses a 448-bit Blowfish data encryption method. Your files are encrypted on your computer, and then transferred to the Avast BackUp servers using 128-bit SSL encryption, the industry standard for safe and secure data transfer.

Once in our data centers, your data is stored in its encrypted state with 24/7/365 onsite monitoring and security, state-of-the-art fire detection and suppression systems, redundant power distribution units, and seismic safeguards that can withstand a 7.5 magnitude earthquake. In addition, we use a proprietary protection mechanism based on a complex encoding structure to ensure that your data is safe, even in the event of multiple hardware failures.


Can I share my backed up data with others?

The question is not really can you share your backups, but should you? The only way that you can share your backed-up data is to give your username and password to someone else, and for obvious security reasons, we strongly advise you against this. If you don't want to compromise your privacy or data integrity, you should never share your Avast BackUp account information with anyone.


Does Avast BackUp support external drives?

Yes, Avast BackUp supports drives that Windows recognizes as "fixed". Avast BackUp does not support "unfixed" removable drives such as DVD/CD-ROMs, media cards and some thumb or flash drives.

You can tell if your drive is fixed by doing the following:

  1. Click Start Menu, then click My Computer.

    "Fixed" drives appear under Hard Disk Drives while "unfixed" drives appear under Devices with Removable Storage.

  2. If you do not see these sections, click View > Arrange Icons by > Show in Groups.

If your external drive is not "fixed", first copy the data onto one of your "fixed" drives, then select the data for back up.

Note:
If you have selected files from an external drive to be part of your regular backup and you unplug or turn off the drive while your backup is running, Avast BackUp detects that the files are gone and assumes that you no longer need them. Those files are then marked for deletion. After 30 days, the files are deleted from our servers and you are no longer able to get them back. However, if you reconnect the drive and run a back up, Avast BackUp identifies the files, cancels the deletions and saves them in your backup set. Only files that have changed need to be backed up again.


Does Avast BackUp support network drives?

No, Avast BackUp does not support network drives.


Related FAQ's

Conditions

Avast BackUp

Operating systems:


Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition
Microsoft Windows 2000 Professional

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