Network Operations Center and Help Desk

Deliver reliable 24/7 managed services without expanding your team.

Grow your business without extending your payroll.

Increase profitability

Transfer your routine, high-frequency IT management activities to Avast Business NOC and Help Desk so your valuable resources can focus on higher margin initiatives.

Scale services

Quickly add new customers — and increase customer satisfaction, retention, and loyalty — all without recruiting more staff or investing in new infrastructure

Improve brand

Transparently extend your brand with fully customizable end-user communications that reinforce your position as their trusted IT support partner.

NOC and Help Desk Features

Extensive Product Expertise

Our technician groups include senior staff who are all highly trained on the Avast Business portfolio to ensure they deliver the highest quality of service.

Efficient Customer Onboarding

The NOC Services team works with you to onboard new customers quickly – using best practices for alert configuration, notification rules, policy modules, and more.

Comprehensive Reporting

NOC Services provides weekly and monthly reports that show what services were delivered, helping you communicate your value to your customers.

Synchronized Ticketing

Synchronizing tickets between your PSA platform and the NOC and Help Desk help you efficiently track and resolve problems, and deliver more accurate billing.

Extended Help Desk

If your customers run into any problems, they can contact your new Help Desk via toll-free calling, email, online chat, or ticket creation from their workstation.

Centralized Management

Help Desk acts as a single point of contact for any service modification or problem resolution to ensure that issues are resolved seamlessly behind the scenes.