Network Operations Center and Help Desk

Prevent downtime and stay on-alert 24/7 with help from our experienced technicians.

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Extend your reach without extending your payroll.

Let our expert teams monitor your customers’ networks, respond to alerts, and minimize downtime while you focus on growing your business. Our certified service technicians work as an extension of your team and employ industry best practices to deliver fast, effective service 24/7.

Outsourcing your network operations center (NOC) and help desk service can help you improve profitability and scale your business without scaling your payroll. Learn the six key success factors when choosing an outsourced NOC and help desk service.

Features and benefits

One Team

Our NOC staff operate so seamlessly your clients will think they are an extension of your team.

Extensive Product Expertise

Our NOC staff are highly trained on all Avast Business products to ensure they deliver the highest quality of service.

PSA Integration

Our team collaborates with yours in real time through your PSA platform. Giving you full control over all ticket activity, problem resolution, and billing.

Best Practice Run-books

Hundreds of well-tested workflow and automation processes ensure consistent, professional, and timely responses to all major alerts.

Highly Scalable

Don’t build and staff your own 24/7 NOC until you’re ready. Use our service to monitor and support one – or many – clients, for as long as you need.

Insightful Reporting

Detailed reports and data help you advise clients, win new ones, and demonstrate your value.

Remote monitoring and management made easy.

Keep your clients’ business running smoothly with award-winning endpoint protection, expert NOC and help desk services, and complete network management delivered through the Managed Workplace RMM platform. Start your free trial or view a demo today.

Video

NOC & Help Desk

Servicing your clients and meeting your business goals can be a delicate resource balancing act. Learn how to extend your expertise and capacity without expanding your payroll.

On-Demand Webinar

How to Position and Sell Managed Services

Learn what successful MSPs are doing to improve their close ratio and increase their average deal size to win more clients and grow bottom line profits.

At-a-Glance PDF

NOC and Help Desk At-a-Glance

Extend the capacity and capability of your IT workforce by adding around-the-clock operations that generate recurring revenue while delivering peace of mind to your customers.