Avast Antivirus: Creating scan reports

Report file settings for virus scans

You can program Avast to report files after your scans. This can be useful to identify a false positive, or locate malware. These reports will be included when you create a support file to send to Avast support engineers. The report file must be enabled for each scan individually. If you enable the report file for only the Quick scan, for example, results of a Full system scan will not be included unless you enable the report file for that scan also.

To create a scan report, follow the steps in these sections:

Scan settings

To create a report file you'll first need to find the scan settings for that scan:

    1. For Smart scan, go to SettingsGeneral → Smart scan → Customize.
    2. For all other on-demand scans, go to Scan → Scan for viruses and select a scan from the drop-down menu. Then click Scan Settings.
      The boot-time scan always creates a full report automatically after it is run.

Report file settings

Next, configure reported items:

  1. In the scan settings window, click the tab for Report file.
  2. Tick the box next to Generate report file to create a report of the scan results.
  3. Specify the file name and format. You can customize settings for reports created when a previous file already exists.
    • Append - The results of the new scan are added to the end of the previous report.
    • Overwrite - Each scan creates a new report and replaces any previous report.
  4. Specify what items to report:
    • Infected items - Files where a virus/malware was detected.
    • Hard errors - The program detects something unexpected; requires further investigation.
    • Soft errors - Minor issues; for example, files that could not be scanned because they were in use.
    • OK items - Scanned files where nothing suspicious was detected. This option produces a very long report.
    • Skipped items - Files not scanned because of scan settings.

Run a scan

After enabling the scan report for a file, don't forget to run the scan to get the first report:

    1. For Smart scan, use the instructions in the following article:
    2. For all other on-demand scans, go to Scan → Scan for viruses. Select the appropriate scan from the drop-down menu. Then click Start to run the scan, or schedule the scan in case of boot-time scans. Refer to the following article for more details on how to run a scan:

Submit a support file

When you have created the first report, it will be included in the diagnostic support file which is created using the Avast Support Tool.

  1. Download Avast Support Tool using the instructions in the following article:
  • Avast Premier 12.x
  • Avast Internet Security 12.x
  • Avast Pro Antivirus 12.x
  • Avast Free Antivirus 12.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education
  • Microsoft Windows 8.1 / Pro / Enterprise
  • Microsoft Windows 8 / Pro / Enterprise
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
  • Microsoft Windows XP Home / Professional / Media Center Edition

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