Avast Account: FAQs

Frequently Asked Questions

General

What is the Avast Account?

Avast Account is a portal designed to help you manage Avast services on all your devices which are registered for one e-mail address.

Features available in Avast Account:

  • Check the details of your Avast licenses
  • Register your Avast Free product
  • Remotely control your mobile devices with Avast Anti-Theft installed
  • Find protection status and basic data about devices connected to the account
  • Scan your Facebook account with Avast Social Media Security
  • Login to the Avast Forum

...and more!

How can I create an Avast Account?

If you don't have an Avast Account yet, you can create one by visiting my.avast.com and click Create Account to sign up.

You can create new login credentials, or sign up using your Facebook or Google+ logins.

Is my Avast Account created automatically when I purchase or register an Avast product?

An Avast Account is created automatically when you register Avast Free Antivirus or purchase a software subscription. You can create an account manually with an e-mail address that is not already registered. When the account is created, your Avast Account username is your registered e-mail address.

Do I have to connect to my Avast Account with my device?

No, connecting your device is optional. If you are interested in the device activity log and other information, you can connect your device. Linking a mobile device that has Avast Anti-Theft installed is especially useful because you can to control the device remotely if the device is stolen or lost. These remote control features are not implemented for PC and Mac devices.

Please remember that linking a device to your Avast Account does not affect the security status of your device, nor the use of your license file. such as for Avast Pro Antivirus on a PC.

Please note that new registrations of Avast Free Antivirus automatically create an Avast Account that the device is automatically linked to by default. However, use of the Avast Account for accessing other Avast services is completely optional.

Is my device less secure if it is not connected to my Avast Account?

No, your security status is not affected. Avast Account allows you to manage your licenses, see a summary of your devices, and remotely control mobile devices. However the Avast security settings and features are not managed from the Avast Account.

Why didn't my device appear in my Avast Account yet?

After you connect a device to your Avast Account, the device appears in your list of connected devices, but it may require several minutes before the security status and other device information appears on the page. The device status is not updated in real-time due to the large amount of data that we process. Please be patient and check again later.

Can I remove devices from my Avast Account?

If you need to remove a device from your Avast Account, please follow these steps:

  1. Select the device you want to remove and the device details appear.
  2. In the device details screen select Settings
  3. Click Delete from Account

What if I forgot the password to my Avast Account?

You can reset your password using the recover password page.

Can I change the e-mail address I use to log in to my Avast Account?

You can change the primary e-mail used to login to your Avast Account. You can also add additional e-mail addresses to your account, but you can only use one email address as for your account login. Please follow these steps:

  1. Log in to your Avast Account.
  2. Go to your profile.
  3. Click on Add New Email and enter the required e-mail address.
  4. Check your email inbox and click on the link in the verification e-mail.
  5. Your newly added e-mail should be verified now. Use the refresh button in your browser if the status is not updated.
  6. Click on the Set link beside your newly added e-mail.

A confirmation message appears. The updated e-mail is now your primary email to use when you login to your Avast Account.

How can I access my mobile devices via Avast Account?

When Avast Anti-Theft is installed on your device, you can manage several settings such as your Avast PIN, track the location of your device, and control your device remotely from the Avast Account. This feature can be especially useful in the event that your mobile device is lost or stolen.

For more information about using the remote control feature of Avast Account please read the following article:

  • All available Avast software
  • All supported operating systems

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