Avast Mac Security 2015: Creating and sending a support package

What is a support package?

Avast Mac Security has a built-in reporting tool for your Avast antivirus software. It gathers files and saves them as a "support package" to be sent to Avast as a reference for support representatives or Avast engineers.

Submitting a support package

If a support package has been requested by an Avast support representative, you can generate it from the Help section.

  1. Click the Avast Menu bar icon on the top-right of the screen and select Open Avast to open the Avast user interface, ...alternatively, open Finder, go to Applications, and double-click the Avast icon.
  2. In the Avast menu bar on the top-left of the screen, select Help → Avast Technical Support → Generate support package.
  3. Avast automatically gathers the files it needs for reference and analysis, ...and a screen appears where you can choose a file name and location for the support package.
  4. Visit our support portal support.avast.com to submit a new ticket, or reply to an existing ticket. Add the support package as an attachment.
    If you are submitting a new ticket please be sure to include details of your issue.
  • Avast Pro Mac Security 2015
  • Avast Free Mac Security 2015
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
  • Apple Mac OS X 10.9.x (Mavericks)
  • Apple Mac OS X 10.8.x (Mountain Lion)
  • Apple Mac OS X 10.7.x (Lion)
  • Apple Mac OS X 10.6.8 (Snow Leopard, Intel based)
  • Apple macOS 10.12.x (Sierra)

We are sorry, unfortunately this article is not available in the selected language. Would you like to continue reading the article in the current language or go to our home page in the language you have just selected?

Continue reading Go to Home page