Avast EasyPass: FAQs - Toolbar and Other Controls

In Avast 2016, the Avast EasyPass feature has been replaced with Avast Passwords. For more information about this new passwords management tool, refer to the following articles:

To migrate your EasyPass data across to Avast Passwords, refer to the following article:

Avast EasyPass: Frequently Asked Questions - Toolbar and Other Controls
Avast EasyPass does not attach to my browser. Why?

There are several reasons why Avast EasyPass cannot attach to your browser. This simple steps will help you to determine the cause of the problem and how to fix it.

  1. You are using a web browser in which Avast EasyPass does not work. Avast EasyPass works in Internet Explorer and browsers based on it, Firefox, Chrome (only version 7), Opera (only version 7). If your browser is not in this list, contact us and we will add it, if it is possible.
     
  2. You did not install Avast EasyPass in this Windows account. Avast EasyPass must be installed in Windows account that wants to use it. Install Avast EasyPass in the Windows account where you want to use it or for All Users.
     
  3. Your Limited Windows account is not allowed to install software. Change your account type to Power user or Administrator, these users are allowed to install software. You will have to login to Administrator and change your account privileges. Limited user can only install a limited version of Avast EasyPass that requires presence of Avast EasyPass Taskbar Icon to operate.
     
  4. You are using an Internet Explorer based browser that is not the Internet Explorer itself (AOL, MSN) and Avast EasyPass Taskbar Icon is not running in the Windows Taskbar, at the lower right corner near the clock. Make sure that Avast EasyPass Taskbar Icon is running in the Taskbar. You can start it by selecting'Start' > 'Programs' > 'Avast EasyPass' > 'Taskbar Icon'.
     
  5. You may have changed the Avast EasyPass User Data folder to a folder that contains no Passcards. Verify that you still can see your Passcards by starting the Passcard Editor ('Passcards' > 'Edit') and verifying the list of Passcards. Use the 'Passcards' > 'Refresh' command to make sure that cached Passcards are in sync with Passcard files on your hard drive. If Avast EasyPass "forgot" where your Passcard files are located, you can find them using this advice.
     
  6. You may be using an old or buggy version of Avast EasyPass. Check your current Avast EasyPass version in 'Help' > 'About' dialog. The first thing to do is to upgrade to the latest official version available for download at www.avast.com.

     
The Avast EasyPass Toolbar does not show up. Why?

There are several reasons the Avast EasyPass Toolbar may not appear. This simple steps will help you to determine the cause of the problem and how to fix it.

  1. First check troubleshooting steps above. Then check the Avast EasyPass Toolbar specific items below.
     
  2. The Avast EasyPass Toolbar was added to Internet Explorer but it is hidden. Make it visible again. There are 2 ways to do it:
     
    • Click 'Avast EasyPass' (Green Robot) button in the Standard Internet Explorer Toolbar several times.
       
    • Select 'View' > 'Toolbar' > 'Avast EasyPass' in Internet Explorer.
       
  3. The Avast EasyPass Toolbar is visible but only partially. Drag it out. If you see only the word "Avast EasyPass" and a chevron next to it, then drag the toolbar by the word "Avast EasyPass" to make it occupy more space horizontally and then you will see all of it. If it does not move then you have your toolbars locked. Unlock them by unchecking 'View' > 'Toolbars' > 'Lock the Toolbars'.
     
  4. You disabled web browser extensions. In Internet Explorer open 'Tools' > 'Internet Options' > 'Advanced'. Look at the Browsing section. The option 'Enable 3rd party browser extensions' should be checked. If it is not checked, check it, click 'OK' and restart the computer.
     
  5. Avast EasyPass is disabled in web browser AddOns. In Internet Explorer open 'Tools' > 'Internet Options' > 'Programs' > 'Manage AddOns'. Find entry named Avast EasyPass, of type Toolbar and enable it.

     
Avast EasyPass Toolbar is not present in Full Screen Internet Explorer mode. Why?

All toolbars are not shown in Internet Explorer Full Screen mode, not just Avast EasyPass. This is by design of Internet Explorer.

 

How can I customize the Avast EasyPass Toolbar?

Right-click Toolbar and select 'Customize Toolbar...'. In the dialog that appears you can make toolbar buttons visible and invisible by moving them between 'Available toolbar buttons' (invisible buttons) and 'Current toolbar buttons' (visible buttons).

 

Can I reduce the number of Avast EasyPass items in the Internet Explorer Tools menu?

Every Avast EasyPass menu item in Internet Explorer Tools menu corresponds to a button on the Internet Explorer Standard Toolbar. The only way to delete these items is to delete corresponding Avast EasyPass Standard Internet Explorer Toolbar buttons: In the 'Avast EasyPass' > 'Options' > 'Context Menu' window, you can add or remove unwanted buttons. Your changes will become effective only when you restart Internet Explorer.

 

How do I customize (get rid of) Avast EasyPass Context Menu Items?

Right-click any web page and select 'Customize Menu' or go to 'Avast EasyPass' > 'Options' > 'Context Menu'. In this dialog you can specify which Avast EasyPass Internet Explorer context menu items should be visible. Your changes will become effective only after you restart Internet Explorer.

 

I enabled all Avast EasyPass Internet Explorer context menu items but not all of them show up. Why?

Internet Explorer has a limit on the number of context menu items that it can show. So if you enabled a number of Avast EasyPass context menu items, restarted Internet Explorer and you still do not see the few last Avast EasyPass context menu items then maybe you have hit this limit. If you suspect that this is the case then uninstall other software products that add Internet Explorer context menu items or increase the resolution of your display.

 

Where can I find the option to specify the Lower Toolbar?

Avast EasyPass will always attempt to use the Upper Toolbar position, and in the rare situations where that fails it will automatically display the lower toolbar in the browser.

 

Does Avast EasyPass work in 64-bit Internet Explorer?

No, Avast EasyPass works only in 32-bit Internet Explorer, which is the default browser on Windows. We plan to compile 64-bit version of Avast EasyPass soon.

 

Avast EasyPass Toolbar does not appear in Internet Explorer. What to do?
  1. Firstly make sure that you have browser extensions enabled in Internet Explorer:
     
    • In Internet Explorer select 'Tools' (or Gear icon) > 'Internet Options',
       
    • Click 'Advanced' tab,
       
    • Scroll down to the section entitled 'Browsing' and make sure you have selected the option 'Enable Third Part Browser Extensions',
       
    • Restart the Internet Explorer web browser.
       

In such a case that the Avast EasyPass Toolbar will not appear in Internet Explorer, please read also the following instructions:

Avast EasyPass Toolbar does not appear in Internet Explorer 9. What to do?
  1. Make sure Avast EasyPass is enabled in Internet Explorer 9 AddOns:
     
    • In Internet Explorer select 'Tools' (Gear icon) > 'Manage Add-Ons',
       
    • Under AVAST Software two Avast EasyPass AddOns appear (Toolbar and BHO),
       
    • Scroll down to the very bottom of the list to see all addons,
       
    • Click each Avast EasyPass AddOn and click Enable button, if it is disabled,
       
    • Restart the Internet Explorer web browser.
       
  2. Show Avast EasyPass Toolbar in Internet Explorer:
     
    • Right-click on the top toolbar area of the Internet Explorer window and from the context menu select 'Avast EasyPass'.
       
    • Agree to Enable Avast EasyPass Toolbar.
       
Avast EasyPass Toolbar does not appear in Internet Explorer 8. What to do?
  1. Make sure Avast EasyPass is enabled in Internet Explorer 8 AddOns:
     
    • In Internet Explorer select 'Tools' > 'Manage Add-Ons',
       
    • Under AVAST Software two Avast EasyPass AddOns appear (Toolbar and BHO),
       
    • Scroll down to the very bottom of the list to see all addons,
       
    • Click each Avast EasyPass AddOn and click Enable button, if it is disabled,
       
    • Restart the Internet Explorer web browser.
       
  2. Show Avast EasyPass Toolbar in Internet Explorer:
     
    • Select 'Tools' > 'Toolbars' > 'Avast EasyPass',
       
    • Agree to Enable Avast EasyPass Toolbar.
       
Avast EasyPass Toolbar does not appear in Internet Explorer 7. What to do?
  1. Make sure Avast EasyPass is enabled in Internet Explorer 7 AddOns:
     
    • In Internet Explorer select 'Tools' > 'Manage Add-Ons' > 'Enable or Disable Addons',
       
    • Under AVAST Software two Avast EasyPass AddOns appear (Toolbar and BHO),
       
    • Click each Avast EasyPass AddOn and click Enable button, if it is disabled,
       
    • Restart the Internet Explorer web browser.
       
  2. Show Avast EasyPass Toolbar in Internet Explorer:
     
    • Select 'Tools' > 'Toolbars' > 'Avast EasyPass'.
       
Avast EasyPass Toolbar does not appear in Firefox. What to do?
  1. Uninstall all Avast EasyPass related items from Firefox: 'Tools' > 'Add-ons'.
     
  2. Reinstall latest version of Avast EasyPass and be sure to check Firefox checkbox in Browser Integration window of Avast EasyPass installer.
     
  3. Make sure Avast EasyPass is enabled in Firefox AddOns:
     
    • In Firefox select 'Tools' > 'Add-ons' > 'Extensions',
       
    • Click Avast EasyPass Toolbar addon, click Enabled if it is disabled.
       
    • Restart the Firefox web browser.
       
  4. Show Avast EasyPass Toolbar in Firefox:
     
    • Select 'View' > 'Toolbars' > 'Avast EasyPass'.
       
    • If only Avast EasyPass Toolbar button shows, then click it and full toolbar will appear.
       
Avast EasyPass Toolbar does not appear in Chrome. What to do?
  1. Uninstall all Avast EasyPass related items from Chrome: 'Tools' > 'Extensions'.
     
  2. Reinstall latest version of Avast EasyPass and be sure to check Chrome checkbox in Browser Integration window of Avast EasyPass installer.
     
  3. Make sure Avast EasyPass is enabled in Chrome Extensions:
     
    • In Chrome select 'Tools' > 'Extensions',
       
    • Make sure Avast EasyPass Extension is Enabled.
       
  4. Show Avast EasyPass Toolbar in Chrome:
     
    • Click Avast EasyPass icon next to Address bar,
       
    • Avast EasyPass Toolbar will appear in 1-2 seconds.
       
Why does Avast EasyPass toolbar appears at the bottom of Chrome browser window?

Chrome officially does not have toolbars, they are strictly prohibited. It used to have them long ago but then they were banished by Google. So the only place where Avast EasyPass can show its toolbar is below the browser window. We also plan to have a Popup Upper Toolbar that will appear when you click main Avast EasyPass button.

 

Avast EasyPass Toolbar does not appear in Opera. What to do?
  1. Uninstall all Avast EasyPass related items from Opera: 'Menu' > 'Extensions' > 'Manage Extensions'.
     
  2. Reinstall latest version of Avast EasyPass and be sure to check Opera checkbox in Browser Integration window of Avast EasyPass installer.
     
  3. Make sure Avast EasyPass is enabled in Opera Extensions:
     
    • In Opera select 'Menu' > 'Extensions' > 'Manage Extensions',
       
    • Make sure Avast EasyPass Extension is Enabled.
       
  4. Show Avast EasyPass Toolbar in Opera:
     
    • Click Avast EasyPass icon next to Address bar,
       
    • Avast EasyPass Toolbar will appear in 1-2 seconds.
       
Taskbar icon is not visible in the Windows XP taskbar. What should I do?

For some reason Windows XP does not show all the Taskbar/SysTray icons. To make it show all icons, right-click the Windows XP Taskbar, select 'Properties', uncheck 'Hide Inactive Icons' and click 'OK'. The Avast EasyPass Taskbar Icon will appear.

 

How do I tell Avast EasyPass Taskbar icon not to appear when Windows starts up?

Go to the '' > 'Options' dialog and uncheck 'Show Avast EasyPass Icon in Taskbar on Windows Startup'.

 

Related FAQs

 

 

Conditions

Avast EasyPass

Operating systems:


Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
Microsoft Windows XP Home / Professional / Media Center Edition
Microsoft Windows 2000 Professional

We are sorry, unfortunately this article is not available in the selected language. Would you like to continue reading the article in the current language or go to our home page in the language you have just selected?

Continue reading Go to Home page