Avast SecureLine VPN for Android and iOS: FAQs

Frequently Asked Questions

This article is about Avast SecureLine VPN installed on mobile devices. For information about Avast SecureLine VPN for Windows and Mac, please read the following article:

General

Download and Installation

License and Activation

Settings and Usage

What is a VPN?

A Virtual Private Network (VPN) protects data you upload and download from the Internet. It provides security for data sent from your device and anonymizes your internet activity.

What is Avast SecureLine VPN?

Avast SecureLine VPN is an application which allows you to connect to the Internet via secure Avast VPN server using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN mainly offers:

  • Protection - When many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization - With broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the Internet - When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Which operating systems does SecureLine VPN support?

SecureLine VPN is available for iOS 5.1 and later, and Android 4.0 and later.

How do I install SecureLine VPN?

  1. Open App Store on your iOS device and search for SecureLine VPN - WiFi security and privacy shield.
  2. Tap Get → Install to install it.
  3. Open SecureLine VPN from the main screen on your device.
  4. Select Install profile to configure the app, and tap Allow to add VPN configurations.
  5. Enter your device's passcode or Touch ID to confirm the action in Settings.
  6. Select Proceed to app to open SecureLine VPN.

For detailed installation steps, please read the following article:

  1. Open Google Play store on your Android device and search for SecureLine VPN.
  2. Tap Install.
  3. Tap Accept to agree to necessary permissions.
  4. Once installed, you can open the app by tapping the SecureLine VPN icon on your main screen, or via the Google Play store.
  5. Tap Next and Continue to app.

For detailed installation steps, please read the following article:

How do I update to the latest version of SecureLine VPN?

Updates are managed by your iOS device. If a new version of SecureLine VPN is available, the App Store notifies you.

Updates are managed by your Android device. If a new version of SecureLine VPN is available, the Google Play store notifies you.

How do I activate SecureLine VPN?

Sign into your Apple account and open SecureLine VPN. Tap the orange gear icon to access Settings.

  1. If you have an auto-renewable subscription, tap Subscription and select Restore Subscription.
  2. If you have a non-renewable subscription, tap Subscription, and at the bottom of the screen tap Enter a subscription code.
  3. If you do not yet have a subscription, you can purchase one by tapping Subscribe Now.

For detailed activation steps, please read the following article:

Open SecureLine VPN and tap Buy Subscription. Select an option:

  1. Purchase a product with Google Wallet by tapping Secure me now!. When the transcation completes, your subcription is activated.
  2. If you purchased a subscription from the Avast website but have not activated it yet, tap Use voucher in the upper-right corner. Enter your voucher code.
  3. If you already purchased and used a license from the Google Play store or the Avast website, tap Already have a license?. Avast retrieves your license information from your Google account.

For detailed activation steps, please read the following article:

How do I know how long my license is valid for?

After you activate your subscription, you can view how long your license is valid for.

  1. Tap the orange gear icon to access Settings, and select Subscription.
  2. The new windows displays the date that your subscription is valid until.
  1. Open SecureLine VPN, tap the menu icon in the top-right corner of your screen, and select Subscription.
  2. The new window displays the date that your license is valid until.

Can I use my SecureLine VPN license on multiple devices?

Yes - you can use your license on up to five devices.

You can only use your license on devices of the same platform. If you purchased a SecureLine VPN license for iOS, it is only valid on iOS devices, and an Android SecureLine VPN license is only valid on other Android devices.

What happens after my 7-day free trial?

After your 7-day free trial, Avast notifies you via email that your trial has expired. You can purchase a subscription to continue using SecureLine VPN.

  1. Open SecureLine VPN by tapping the icon on your device's main screen.
  2. Tap Subscribe now to view subscription options.

For detailed activation steps, please read the following article:

How do I cancel a SecureLine VPN subscription?

If you no longer want to use Avast SecureLine VPN on your Android or iOS device, you need to cancel your subscription. Your subscription is not automatically cancelled when you uninstall the app from your device.

  1. Open Google Play on your device.
  2. Tap the Menu icon at the top left, then select Account from the list.
  3. Tap Subscriptions to open a list of your current subscriptions.
  4. Tap Cancel, then tap Cancel Subscription to confirm the cancellation.
  5. Open your device settings, and tap iTunes & App Store.
  6. Tap your Apple ID at the top of the screen, then tap View Apple ID.
  7. Tap Manage under Subscriptions.
  8. Tap your SecureLine VPN subscription to open more details.
  9. Turn off Automatic Renewal for the subscription.

Your subscription is cancelled and will stop at the end of the current billing cycle.

How do I adjust SecureLine VPN settings?

  1. Open SecureLine VPN by tapping the icon on the main screen of your device.
  2. Tap the orange gear icon to access Settings.
  3. Then you can select:
    • Subscription to manage your subcription and to view how long your license is valid for.
    • Location to select a location.
    • Reinstall VPN Profile to troubleshoot network configuration issues.

Basic settings

  1. Open SecureLine VPN by tapping the icon on the main screen of your device.
  2. Tap the menu icon in the upper-right corner of your screen and select Settings.
  3. Then you can select:
    • Change language to select the language you want to use in your app.
    • Notification settings to specify how you want to receive notifications from SecureLine VPN.

Connection settings

  1. Open SecureLine VPN by tapping the icon on the main screen of your device.
  2. Tap the menu icon in the upper-right corner of your screen and select Connection rules.
  3. Tap Unsecured WiFi networks.
  4. Under Perform this action you can manage what SecureLine VPN does when you are connected to an unsecure network. You can select:
    • Turn on Avast SecureLine to automatically connect to VPN when you join an unsecured WiFi network.
    • Ask what to do to manage the connection settings manually each time you join an unsecured WiFi network.
    • Do nothing if you do not want SecureLine VPN to connect when you join an unsecured WiFi network.

How do I know that VPN is active and working?

After you select your location, tap Connect, and the main screen of the app displays the text Securely connected. To ensure the connection, go to your device settings, and tap VPN. Connected appears next to Status.

After you tap Connect a window appears with the text You are protected and connected.

How do I change my location?

  1. Open SecureLine VPN by tapping the icon on your device's main screen.
  2. On the main app screen:
    1. Tap the arrow next to Optimal location and select your location from the list.
    2. Alternatively, you can click the orange gear icon to access Settings, then select Location.
  1. Open SecureLine VPN by tapping the icon on your device's main screen.
  2. On the main app screen, tap the arrow next to Optimal location and select your location from the list.

How do I configure SecureLine VPN to automatically connect?

To automatically connect your device to VPN when you switch between Wi-Fi and mobile networks:

  1. Open SecureLine VPN by clicking the icon on your device's main screen.
  2. Tap the orange gear icon to access Settings.
  3. Slide the white button next to Automatic reconnect to the right.

To automactically connect your device to VPN when you join unsecured WiFi networks:

  1. Open SecureLine VPN by tapping the icon on your device's main screen.
  2. Tap the menu icon in the top right corner of your screen, and select Connection rules.
  3. Tap Unsecured WiFi networks.
  4. Under Perform this Action, select Turn on Avast SecureLine.

Why is my Internet connection slower when I connect to SecureLine VPN?

You may experience a slower Internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, Internet connection.

Why do Gmail and Live Mail send me suspicious activity alerts when I connect to SecureLine VPN?

If you select a different location when you connect to the Internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.

  • Avast SecureLine VPN
  • iOS 5.1 and higher
  • Android 4.0 and higher

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