Avast SecureLine VPN: FAQs

Frequently Asked Questions

This article answers the most commonly asked questions about Avast SecureLine VPN on Windows or Mac. For information about Avast SecureLine VPN on mobile devices, please read the following article:

General

Setup & Licensing

Settings

Troubleshooting

Miscellaneous

What is a VPN?

A Virtual Private Network (VPN) protects the data you upload and download from the internet, provides security for any data you send from your device, and anonymizes your internet activity.

What is SecureLine VPN?

Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN mainly offers:

  • Protection - Attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides complete protection against these types of attacks.
  • Anonymization - With broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the Internet - When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Which Operating Systems does SecureLine VPN support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Microsoft Windows Vista Service Pack 2 or higher (any Edition except Starter, 32-bit or 64-bit)
  • Microsoft Windows XP Service Pack 3 (any Edition, 32-bit or 64-bit)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
  • Apple Mac OS X 10.9.x (Mavericks)

We also offer mobile versions of Avast SecureLine VPN for Android (4.0 or later) and iOS (5.1 or later). For more information, please read the following article:

When should I use SecureLine VPN?

SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy. It is especially recommended when you are connected to a public or unsecured wireless network.

Can I use SecureLine VPN with any type of internet connection?

Yes, SecureLine VPN connects over any wired or wireless internet connection.

What kind of encryption does SecureLine VPN use?

SecureLine VPN uses the AES 256 bit encryption key; this is bank grade encryption. SecureLine VPN also uses Open SSL and certificate authentication.

What port does SecureLine VPN run on?

SecureLine VPN runs on port 1194.

What protocols does SecureLine VPN use?

For Windows and Android platforms, SecureLine VPN uses Open VPN on UDP. For Mac and iOS, it uses IPsec.

Does SecureLine VPN allow torrenting?

SecureLine VPN allows peer-to-peer torrenting through our data center locations. Find the list of our data center locations below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • São Paulo, Brazil

Does SecureLine VPN log user information?

SecureLine VPN does not log bandwidth, urls, or packet data and we do not gather any personally identifiable information. We do monitor network flows and performance to evaluate and ensure the quality of our network. Users can be assured that SecureLine VPN does not share any information with third-parties.

Why is my internet connection slower when I connect to SecureLine VPN?

You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

How do I install SecureLine VPN?

If you use Avast Antivirus 2016, SecureLine VPN components are already installed by default. Activate simply by inserting your SecureLine VPN license file within the Avast user interface. Click Settings → Subscription. For activation details, please read the following article:

If you do not use Avast Antivirus, you'll need to download the standalone version of SecureLine VPN and then insert your license. For detailed instructions please read the following article:

If you use Avast Mac Security 2016 on a system which is compatible with SecureLine VPN, it is installed by default. Activate the product by inserting your activation code. For detailed instructions read the following article:

How do I uninstall SecureLine VPN?

How do I uninstall SecureLine VPN?

To uninstall SecureLine VPN, follow these steps:

If you are using SecureLine VPN as part of Avast Antivirus, refer to the following article to remove just the SecureLine VPN components:

If you are using the standalone version, refer to the relevant article below to uninstall the program via your Windows control panel:

  1. Open SecureLine VPN.
  2. Click Avast SecureLine VPN in the Menu bar and select Uninstall SecureLine VPN.
  3. Follow the uninstaller wizard steps.

Can I use SecureLine VPN without installing Avast Antivirus?

Yes - SecureLine VPN can be installed as a standalone application, without Avast Antivirus or Avast Mac Security installed.

If you are using Avast Antivirus on Windows, we recommend using SecureLine VPN as a component of the antivirus software.

Is SecureLine VPN licensed separately from Avast Antivirus?

Yes - SecureLine VPN is an extra service and requires a separate license. An Avast Antivirus license will not activate SecureLine VPN.

What can I do if my activation was not successful?

When SecureLine VPN is integrated in Avast Antivirus, it still requires a separate license. When you activate your license for Avast Antivirus, SecureLine VPN remains inactive. Please ensure that you have purchased the license for SecureLine VPN.

If using an activation code, check that you are entering the code in the field for SecureLine VPN.

If you are still unable to activate SecureLine VPN please submit a ticket to the Avast Support Team.

How do I get started using SecureLine VPN?

When using SecureLine VPN as part of Avast Antivirus:

  1. Select the location of the VPN server:
    • Click Change location above the Connect button.
    • In the new window, select your location from the list.
  2. Click Connect.

When using the standalone version of SecureLine VPN:

  1. Select the location of the VPN server in the drop-down menu next to the Connect button, then click Connect.
  2. Click the gear icon in the bottom right corner to access connection preferences and language settings.
  1. Select the location of the VPN server in the drop-down menu next to the Connect button, then click Connect.
  2. Click Avast SecureLine VPN in the Menu bar and select Preferences... to access connection preferences.

Can I set up SecureLine VPN to connect automatically when I start up my system?

No. SecureLine VPN for Windows cannot be programmed to connect automatically when you start your system. However, you can adjust the program to prompt you whenever you connect to unsecured wireless networks.

Yes, you can configure SecureLine to connect automatically after you log in to your computer. To turn this option on, click Avast SecureLine VPN in the Menu bar and select Preferences... then tick the Launch application at user login box.

Can I set up SecureLine VPN to connect automatically when I use an unsecured WiFi network?

If you are using SecureLine VPN as an add-on in Avast Antivirus, ensure that the box next to Ask me if I want to start SecureLine VPN when using an unsecured Wi-Fi network is ticked. This allows SecureLine to prompt you to connect when you use an unsecured WiFi network.

If you are using the standalone version of SecureLine VPN, click the gear icon to access settings. Next to When connected to an unsecured WiFi, select automatically secure the connection from the dropdown menu. This enables SecureLine to connect automatically when you use an unsecured WiFi network. Alternatively, you can select offer to connect to SecureLine to receive a notification to connect when you use an unsecured WiFi network, or leave the connection unsecure.

Open SecureLine VPN, then go to the apple desktop menu bar and select Avast SecureLine VPN. Select Preferences... from the dropdown menu. In the section When connected to an unsecured WiFi, select Automatically connect to Avast Secureline VPN.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus, open your Avast Antivirus user interface and go to Tools → SecureLine VPN. Click Change location to select a server location (you will need to be disconnected first). Then click Connect.

In the standalone version of SecureLine VPN, double-click the SecureLine VPN icon on your desktop, or click the small icon in your system tray next to the time and date. Click Change location to select a server location (you will need to be disconnected first). Then click Connect.

Click the SecureLine VPN icon in your menu bar to open the user interface. Click the arrow next to Connect to select a server location (you will need to be disconnected first). Then click Connect.

Can I add SecureLine VPN to my Avast Antivirus tools menu?

In Avast Antivirus 2016, SecureLine VPN appears in the tools menu by default. However, if it does not appear you can add it by accessing the Avast Setup Wizard via your Windows control panel and adding the SecureLine VPN components.

For detailed instructions please read the following article:

It is not possible to integrate SecureLine VPN with the Avast Mac Security menu. In the Mac version it is always a standalone application.

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, Mac OS X and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).

For more details, read the following article:

Why can't I browse the internet when I connect to SecureLine VPN on Windows?

If you can't browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):

  • Check the signal strength of your WiFi. Some hotels or hotspots have weak WiFi signals.
  • Verify that you have accepted the Terms and Conditions of the WiFi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following the instructions in the article below:

What should I do if SecureLine is unable to establish a connection on Windows?

If you receive a popup message advising that SecureLine can't establish a connection, try the following solutions (for Windows systems only):

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn't work, check your network configuration.
  • Select a different SecureLine VPN location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine won't work properly.
  • Restart your PC and try to connect to SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your SecureLine subscription is active. In Avast, click the Settings icon, select Subcription, then scroll down to the SecureLine VPN section.

If SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the software.

What should I do if the text "content not available" appears in the application window?

If the message content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):

  • Go to Tools → SecureLine VPN to reload the page.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine VPN won't work properly.
  • Try to restart your PC.

Why did I receive the error message "SecureLine has encountered a technical issue"?

If the SecureLine interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn't work, check your network configuration.
  • Restart your PC.
  • If these solutions do not work, try to uninstall and re-install the software.

How do I send a message to Avast Support?

If you continue to face issues with SecureLine VPN, please send a message to Avast Support by following the directions in the article below:

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6 PM EST (GMT/UTC -5), or 6 PM EDT (GMT/UTC -4) during Daylight Saving Time, and lasts for one hour. Your service is not typically affected by this maintenance.

Why do Gmail and Live Mail send me suspicious activity alerts when I connect to SecureLine VPN?

If you use a different location when you connect to the internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.

Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations, we rent dedicated servers to provide SecureLine VPN and the IP geolocation databases are updated by the server provider on Avast’s behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.
  • Avast SecureLine VPN

  • Avast Premier 2016
  • Avast Internet Security 2016
  • Avast Pro Antivirus 2016
  • Avast Free Antivirus 2016

  • Avast Free Mac Security
  • Avast Mac Security Pro
  • Microsoft Windows 10 Home / Pro / Enterprise / Education
  • Microsoft Windows 8.1 / Pro /Enterprise
  • Microsoft Windows 8 / Pro / Enterprise
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
  • Microsoft Windows XP Home / Professional / Media Center Edition)

  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
  • Apple Mac OS X 10.9.x (Mavericks)

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