Avast SecureLine VPN: FAQ
Avast SecureLine VPN - Frequently Asked Questions
This article is about Avast SecureLine VPN installed on Windows or Mac. For information about Avast SecureLine VPN on mobile devices, please read the following article:
Setup & Licensing
What is a VPN?
A Virtual Private Network (VPN) protects data you upload and download from the Internet. It provides security for data sent from your device and anonymizes your internet activity.
What is SecureLine VPN?
Avast SecureLine VPN is an application which allows you to connect to the Internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN mainly offers:
- Protection - Attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides complete protection against these types of attacks.
- Anonymization - With broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
- Unrestricted access to the Internet - When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.
Which Operating Systems does SecureLine VPN support?
We also offer mobile versions of Avast SecureLine VPN for Android (4.0 or later) and iOS (5.1 or later). For more information, please read the following article:
When should I use SecureLine VPN?
SecureLine VPN can be used any time you want to connect to the Internet with extra security and privacy. It is especially recommended when you are connected to a public or unsecured wireless network.
Can I use SecureLine VPN with any type of Internet connection?
Yes, SecureLine VPN connects over any wired or wireless Internet connection.
What kind of encryption does SecureLine VPN use?
SecureLine VPN uses the AES 256 bit encryption key; this is bank grade encryption. SecureLine VPN also uses Open SSL and certificate authentication.
What port does SecureLine VPN run on?
SecureLine VPN runs on port 1194.
What protocols does SecureLine VPN use?
For Windows and Android platforms, SecureLine VPN uses Open VPN on UDP. For Mac and iOS, it uses IPsec.
Does SecureLine VPN allow torrenting?
SecureLine VPN allows peer-to-peer torrenting through our data center locations. Find the list of our data center locations below:
- Prague, Czech Republic
- Frankfurt, Germany
- Amsterdam, Netherlands
- New York City, New York
- Miami, Florida
- Seattle, Washington
- London, England
- São Paulo, Brazil
Does SecureLine VPN log user information?
SecureLine VPN is a true no-log VPN. We do monitor network flows and performance to evaluate and ensure the quality of our network. Users can be assured that SecureLine VPN does not share any information with third-parties.
Why is my Internet connection slower when I connect to SecureLine VPN?
You may experience a slower Internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, Internet connection.
How do I install SecureLine VPN?
Can I use SecureLine VPN without installing Avast Antivirus?
Yes - SecureLine VPN can be installed as a standalone application, without Avast Antivirus or Avast Mac Security installed.
If you are using Avast Antivirus on Windows, we recommend using SecureLine VPN as a component of the antivirus software.
Is SecureLine VPN licensed separately from Avast Antivirus?
Yes - SecureLine VPN is an extra service and requires a separate license. An Avast Antivirus license will not activate SecureLine VPN.
What can I do if my activation was not successful?
When SecureLine VPN is integrated in Avast Antivirus, it still requires a separate license. When you activate your license for Avast Antivirus, SecureLine VPN will remain inactive. Please ensure that you have purchased the license for SecureLine VPN.
If using an activation code, check that you are entering the code in the field for SecureLine VPN.
If you are still unable to activate SecureLine VPN please submit a ticket to the Avast Support Team.
How do I get started using SecureLine VPN?
Can I set up SecureLine VPN to connect automatically when I start up my system?
How do I connect to a different VPN server location?
Can I add SecureLine VPN to my Avast Antivirus tools menu?
When is the regularly scheduled maintenance?
There is a regular maintenance every Saturday at 6 PM EST (GMT/UTC -5), or 6 PM EDT (GMT/UTC -4) during Daylight Saving Time, and lasts for one hour. Service is not typically affected by this maintenance.
How do I uninstall SecureLine VPN?
If you wish to uninstall SecureLine VPN, follow these steps:
How can I prevent the WebRTC leak on my browser?
WebRTC is a feature that supports B2B applications such as voice calling, video chat, and P2P file sharing without any need for plugins. There is an issue with WebRTC affecting Windows, Mac OS X and Android systems that allows the IP address to be discovered in browsers which apply WebRTC (such as Google Chrome and Mozilla Firefox). A website could potentially exploit WebRTC, making your actual IP address visible even when connected to a VPN such as Avast SecureLine.
We are actively looking for a solution to fix this issue. However, you can still protect your privacy in the meantime by blocking or disabling WebRTC. Or, avoid the vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).
For detailed instructions please read the following article:
Why do Gmail and Live Mail send me suspicious activity alerts when I connect to SecureLine VPN?
If you use a different location when you connect to the Internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.
Why do certain websites claim I'm connected to a different city than I selected as my VPN location?
Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:
- Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
- The website may be using an outdated version of the geolocation database.
- Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
- In certain locations, we rent dedicated servers to provide SecureLine VPN and the IP geolocation databases are updated by the server provider on Avast’s behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.
- Avast SecureLine VPN
- Avast Premier 2016
- Avast Internet Security 2016
- Avast Pro Antivirus 2016
- Avast Free Antivirus 2016
- Avast Free Mac Security
- Avast Mac Security Pro
- Microsoft Windows 10 Home / Pro / Enterprise / Education
- Microsoft Windows 8.1 / Pro /Enterprise
- Microsoft Windows 8 / Pro / Enterprise
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
- Microsoft Windows XP Home / Professional / Media Center Edition)
- Apple Mac OS X 10.11.x (El Capitan)
- Apple Mac OS X 10.10.x (Yosemite)
- Apple Mac OS X 10.9.x (Mavericks)