Free for Education participants can add our premium technical support at a special annual rate of only $2 per license (* a minimum annual charge of $200 per institution applies).
Support gives you access to toll-free telephone support, priority emails and remote access assistance. We can help you with any installation, deployment or ongoing queries and problems you may have.
To get Premium Support, log into your AVAST Education account (if you are unsure of your log in details, you can reset your password to access your account).
|Access to FAQs|
|Access to the AVAST Forum|
|Access to the AVAST User Guides|
|Toll-free telephone support|
|Remote access assistance from our dedicated team|
|Unlimited priority email support|
|Remote tutorial training|
|Assistance with the installation and configuration of the management console|
|Assistance with client deployment|
|Assistance with Console configuration (SQL setup)|
Support is available 5 day/week, Monday to Friday 6am - 5pm EST.
As much as we would like to, AVAST cannot provide free technical support for participating educational institutions, though we can provide limited help from our FAQs, Knowledgebase and user guides.
1. On 8 April 2014, Microsoft stops support for Internet Explorer browsers running on Windows XP. This will put your computer and data, such as credit card and online banking details, at greater risk to hackers and malware.
2. Several browser alternatives exist, but we at AVAST use and recommend Chrome, as we find it to be the most-secure option available.