Extra benefits at no extra cost
By simply keeping ‘Auto-renew’ as your payment option when purchasing Avast Premium Security, you also receive our Stay Safe Virus Guarantee. That way, if your device becomes infected with a virus that we’re unable to fix, you’ll get your money back!
Here’s how to make sure you’re receiving the Stay Safe Virus Guarantee, and how to use it:
Step 1
1. Keep Auto-renew
Purchase Avast Premium Security and simply keep ‘Auto-renew’ in your payment options
Terms & Conditions
Terms & Conditions
Step 2
2. Software installed
Make sure that the Avast Premium Security software is installed on your device.
Step 3
3. Call our helpline
If your device becomes infected with a virus, call our helpline on
+1‑855‑746‑4118
Step 4
4. Remote connect
We’ll remotely connect to your device to remove any viruses, malware or other harmful programs. And if we’re unable to fix the problem, you’ll receive a full refund.
So, give yourself the extra peace-of-mind with our Stay Safe Virus Guarantee.
You may still be wondering...
What is the Stay Safe Virus Guarantee?
The Stay Safe Virus Guarantee is a special guarantee included with your service. If your device becomes infected with a virus that we are unable to fix, you will get your money back.
Am I eligible for the Stay Safe Virus Guarantee?
You are eligible for the Stay Safe Virus Guarantee if you have a premium security subscription and auto-renewal payment enabled for one of the following products:
NOTE: When you purchase an Avast subscription via the official Avast website, auto-renewal payment is enabled by default unless you manually unsubscribe from future renewals.
For information about your Avast subscriptions, refer to the following article:
Managing subscriptions via your Avast Account
- Avast Premium Security (Windows), Avast Security Premium (Mac), Avast Mobile Security Premium (Android or iOS)
- Avast Ultimate or Avast Ultimate VIP (Multi-device, Windows, Mac, or Android)
NOTE: When you purchase an Avast subscription via the official Avast website, auto-renewal payment is enabled by default unless you manually unsubscribe from future renewals.
For information about your Avast subscriptions, refer to the following article:
Managing subscriptions via your Avast Account
Why don't I get the Stay Safe Virus Guarantee for my other Avast products?
We only provide the Stay Safe Virus Guarantee for Avast Premium Security subscriptions to ensure that your device has been protected with our security software.
How much does it cost?
The Stay Safe Virus Guarantee has no extra cost. You only need to have an Avast Premium Security subscription and auto-renewal payment enabled.
Do I need to cancel the Stay Safe Virus Guarantee if I cancel my Avast Premium Security subscription?
No. You do not need to do anything additional if you cancel your Avast Premium Security subscription.
Where can I learn more about the Stay Safe Virus Guarantee?
To learn more information, refer to the following webpages:
Full terms and conditions
Full terms and conditions
How do I get help?
If you device becomes infected with a virus, call our experts 24/7 at the relevant number below:
- United States and Canada: +1-855-746-4118
- Great Britain: +44 808 169 2289
- Australia: +611 800 194 410
What happens if I call and will you help me to fix my device?
One of our experts will help you. We will troubleshoot your device to remove any viruses, malware, or other harmful programs. If we are unable to fix the problem, you will receive a full refund for your Avast Premium Security product.
How do I get a refund if you can't help me?
One of our experts will process the refund if they are unable to help resolve your issue. The refund will be for the cost of your Avast Premium Security subscription, and paid according to the registered payment method in your Avast Account.
How long will my refund take to process?
We will start processing your refund immediately. For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.
Visit our Support Center for more FAQs