Yes, it is highly recommended that you adjust Windows Update settings for your devices via the Windows Update Center and/or Group Policy so Patch Management can provide updates.

The Windows Update service must not be disabled; rather, it should be set to either Manual or Automatic to successfully deploy patches. In addition, the Windows Update setting on each target machine (Control Panel > System and Security > Windows Update > Change settings) should be set to Never check for updates.

Deployment of patches will run under the remote machine's Local System account, so make sure this is allowed.

We have phased out Software Updater from Avast Business antivirus products, as it conflicts with Patch Management.

You can set up your patch schedule in Device Settings > Policy > Patch Management > Step 2. All devices or groups under the Patch Management policy will follow the schedule you set.

The Patches page provides an overview of all missing patches for all devices connected to your console. The Devices page provides a list of your devices and the Device Patch Results tab identifies missing patches for that particular device.

We will have 6 reports in total that will provide detailed information on the severity of missing or installed patches with vendors, and on software applications.

You will be able to see how many devices are licensed for patch under the ‘Licenses’ section in the console.

We are planning to support Patch Management for Mac OS X devices in the second half of 2020.

Could be due to the following reasons:

1. The patch is currently being installed on those devices and will sync back with the console after the patch has been successfully installed.
2. The patch could have failed to install and will be scheduled for a reinstall based on your patch deployment schedule.
3. The device is offline.

You can modify the patch deployment schedule and exclude vendors and applications by going to Device Settings > Select Policy > Patch Management tab.

Yes, you can manually deploy patches to individual devices and groups of devices in one step.

Patches will be in one of the following states:

• Scheduled: Grey Icon - Patch approved and scheduled to be deployed to device/s
• Deployed: Green Icon - Patch successfully deployed to device/s
• Failed to deploy: Red Icon - Failed to deploy patch/es to device/s
• Missing: Yellow Icon - Patch is missing from device/s
• Waiting to scan: Grey Icon - Waiting to run patch scan on device
• Failed to scan: Red Icon - Failed to run patch scan on device

It could take from a few seconds to several hours. The time depends on the size of the patch that is being downloaded to the device, the software application it is updating, and the hardware of the device.

Yes, the device you have selected as the Master Agent will be used to store the software application patches and will distribute them to devices on the network to save bandwidth. If you do not have a Master Agent selected, devices will download the software application patch directly from the internet (not recommended).