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Avast Business Premium Support

24/7 premium phone support for all your devices and technical needs. Premium Support is designed with convenience in mind, so you’ll get help when you need it and when you want it. Give us a call - we’ve got you covered.

Why Premium Support?

Fast and friendly round-the-clock support from our highly trained technical engineers who will help you with installing, configuring, and deploying Avast Business solutions. Now that’s what we call service.

24/7 support
Expert support anytime you need it. Resolve your most pressing business needs, tailored to your schedule.
Fast response
Guaranteed 1-hour first response time to quickly solve problems, so you can get back to running your business.
Priority queueing
We understand your time is valuable - so go straight to the front of the line when you need support.

What we can help with

Here are just a few of the most common technical issues we can help with:

Software setup
We’ll make sure your Avast Business products are properly installed and configured, to maximize efficiency and keep you up and running.
Help and training
Have questions about how to use the software installed on your device(s)? We’ll walk you through it, step by step, so you can get onboarded quickly.
Troubleshooting
Something not quite acting right? Not to worry, our team of experts will take it from here.

We have your back, 24/7

Free Support
Premium Support
Support via web ticketing and email
yes yes
Chat assistance
Managed products only yes
Support via phone
Managed products only yes
Support ticketing with request tracking
no yes
Priority status and escalation across all channels
no yes
Remote installation, configuration, and deployment
no yes
1st response time
Best effort 1 hour
Support hours
24/5 24/7
Included
NZ$30.69

How it works

Buy Premium Support
New customers can add Premium Support to their cart during checkout. Please purchase the same number of seats for Premium Support that you have for AV.
Update your info
Provide the contact information for team members from your organization who will be using Premium Support, so we will recognize them immediately when they call.
Give us a call
Need help with installation, configuration, and deployment for your Avast Business products? Call us and we’ll take it from here.

Have questions about Premium Support?

Premium Support customers get 24/7 phone access to highly trained technical support engineers and receive priority queueing across all channels -- with a guaranteed response time of 1 hour or less. With Premium Support, you’ll also get remote installation, configuration, and deployment - so you can sit back and let us take care of the rest.

You can track all open support cases in your Avast Business Customer Portal, which can be accessed here: http://businessportal.avast.com/.

You can have as many users as you want with the ability to contact Premium Support and open tickets. Simply add the names of the users who should have access, along with the phone number they’ll use to call in, under Contacts in your account.

With Premium Support, you are guaranteed a 1 hour response time. We aim to quickly resolve your issue so you can get back to running your business.

We currently only provide support in English.