Avast Antivirus: SafeZone Browser - FAQs

Frequently Asked Questions

From September 2017, Avast is temporarily pausing the distribution of SafeZone Browser. Our updated browser, which includes a range of new security and privacy tools, will be available for download in the near future. If you already have SafeZone Browser installed on your PC, you will be automatically upgraded to our latest browser as soon as it is released.

General information

Features & Extensions

Settings

Troubleshooting

What is Avast SafeZone Browser?

Avast SafeZone Browser is a web browser with built-in privacy features. It can be accessed from the desktop icon that appears during the Avast Antivirus installation. For maximum security, 3rd party extensions are blocked. SafeZone Browser offers the following:

  • Security provided by integrated anti-malware layers
  • Specialized browsing modes for safe transactions and protection from unsafe content
  • Convenient video downloads
  • Price comparison on trusted shopping sites
  • Ad-blocking
  • Filters that block pages with poor reputations

How can I get SafeZone Browser?

SafeZone Browser is included in the Avast Antivirus installation as one of the components. The Avast SafeZone Browser shortcut icon appears on your desktop by default.

If you have already installed Avast Antivirus, but the SafeZone Browser icon does not appear on your PC, ensure you have restarted your PC to complete the installation. If it still does not appear restarting your PC, you can install SafeZone components by following the steps in this article:

If you tried the previous options and SafeZone still does not appear on your desktop, uninstall your current version of Avast Antivirus and install it again. For detailed uninstallation instructions, read the following article:

How can I open SafeZone Browser?

In the latest version of Avast Antivirus, you can no longer access SafeZone Browser from the Avast user interface. Instead, open the browser by double-clicking the Avast SafeZone Browser icon on your desktop.

For additional protection while you shop or bank online, we recommend you use the Bank Mode feature of SafeZone Browser.

How does SafeZone Browser protect my privacy?

SafeZone Browser gives you the option to open banking websites in Bank Mode (previously known as Pay Mode), a virtual desktop which acts as a safe and clean PC within your real PC. Bank Mode isolates your browsing session and protects it from keyloggers and other potential malware or spyware. In Bank Mode you can be sure that your financial transactions are safe and your activities are not being tracked.

Additionally, SafeZone Browser includes Online Security as an embedded add-on to detect security threats.

What add-ons are included with SafeZone Browser?

By default SafeZone Browser comes with Online Security, Ad Blocker, Passwords, Video Downloader, and SafePrice add-ons. Click the menu icon (three dots) in the top-right corner to enable or disable specific add-ons. Enabled add-ons are green, while disabled add-ons are grey.

What is Online Security?

Online Security is an embedded add-on that detects security threats such as malware, phishing, and bad reputation sites.

For more information, read the following article:

What is Ad Blocker?

Ad Blocker is a built-in feature to block advertisements based on community monitored lists.

What is Video Downloader?

Video Downloader allows you to easily download video and audio content from your favorite sites - YouTube, Vimeo, DailyMotion, Facebook, Instagram and more.

What is SafePrice?

SafePrice is an add-on which monitors well-known shopping platforms to help you find better offers on products you search for. Find the best price while ensuring that your results are from trusted sellers.

This feature can be enabled or disabled according to your preferences.

For more information about SafePrice, read the following article:

What is Passwords?

Passwords is an easy to use password manager in Avast Antivirus. This new feature stores your sensitive information securely and allows you to quickly log in and fill forms.

Passwords also offers many useful and convenient features to help you manage passwords across all your devices.

For more information about Passwords, read the following article:

What is Bank Mode?

Bank Mode, formerly known as Pay Mode, provides a virtual desktop which acts as a safe and clean PC within your real PC. This protects against a potentially hijacked host or network and prevents keyloggers and network-based eavesdropping from capturing any of your data. We recommend using Bank Mode each time you want to access a banking website.

To open Bank Mode, follow these steps:

  1. Click the credit card icon in the top-right corner of the main page of SafeZone Browser.
  2. In the Bank Mode window that appears, type the address of the website you want to visit into the search field.

To switch between the virtual desktop and SafeZone Browser, click Switch back in the bottom-left corner of the screen. Bank Mode continues to run in the background and can be easily re-visted by clicking the yellow Bank Mode button in the bottom-right corner. To turn off Bank Mode completely, click the red power button in the bottom-right corner of the Bank Mode screen.

For detailed instructions, read the following article:

How do I pin applications to the Bank Mode taskbar?

To add your favorite applications to the Bank Mode taskbar, follow these steps:

  1. Click the plus sign at the bottom of the screen.
  2. Select your favorite application (.exe file) from File Explorer and double-click it.
  3. Click Add in the Add Application window that appears.

To remove an application from the Bank Mode taskbar, right-click the application's icon and select Unpin this program from the task bar.

How do I configure Bank Mode to open automatically?

You can configure SafeZone Browser to open certain banking and shopping sites automatically in Bank Mode.

When you type a URL associated with a banking or shopping site into SafeZone Browser, a notification bar may appear. Tick the option Remember for this site and then select Turn Bank Mode. If a notification bar does not appear for a banking URL, continue to your banking site and navigate to the login page. The notification bar should then appear. You can also configure websites to open in Bank Mode automatically by following these steps:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Select SafeZone Add-ons in the sidebar and scroll down to the Bank Mode section.
  3. In the text field, type the address of the website you always want to open in SafeZone and click Add to confirm.

How can I manage SafeZone Browser settings?

To manage SafeZone Browser settings, click the menu icon (three dots) in the top-right corner and then select All settings. Click the tabs on the left side of the screen to view your settings options in each category.

How can I add a browsing filter list?

Browsing filters can keep out harmful or unwanted content by blocking sites which have been identified by the community-based EasyList. To enable filters:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Select SafeZone Add-ons in the sidebar and scroll down to the Ad blocker section.
  3. Tick the box next to a filter in the list, or select a filter from the drop-down menu and click Add.
  4. You can also filter out specific sites in the field for Add your own filters. To add a single item to the filter list, type the URL of a website or domain you want to block and click Add.

How can I whitelist certain URLs or domains?

To browse trusted pages, you can add URLS to a whitelist. This makes exceptions to websites which would otherwise be blocked by an enabled filter. To manage whitelisted URLs, follow these steps:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Select SafeZone Add-ons in the sidebar and scroll down to the Ad blocker section.
  3. Under Whitelisted domains, type the address of the domain you want to whitelist and click Add.

How do I change the language in SafeZone Browser?

You can set your language preference in the Settings page:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Ensure that the Browser tab is open, then select your language from the drop-down menu under Languages.

How do I delete items from my browsing history?

To delete items from your history:

  1. Click the menu icon (three dots) in the top-right corner, then select History icon.
  2. Hover over any entry and click the X icon that appears on the right.

To delete all browsing history, including cookies and more, click the Clear Browsing Data... button in the top-right corner.

How do I make SafeZone Browser my PC's default browser?

To set SafeZone Browser as your default browser:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Ensure that the Browser tab is open, then click the button Make Avast SafeZone my default browser under Default browser.

How can I import bookmarks and settings from other browsers?

SafeZone browser allows you to import browsing history, bookmarks, saved passwords, cookies, and more from your other browsers. If you want a more seamless experience between your browsers, importing browsing data can catch SafeZone up with what you've been doing in other apps.

To import browser data, follow these steps:

  1. Click the menu icon (three dots) in the top right corner and then select All settings.
  2. Ensure that the Browser tab is open. Then under Default browser, click the Import Bookmarks and Settings... button.

You can import browser data from the old SafeZone Browser as well as Google Chrome, Firefox, Internet Explorer, and Opera. Select the data you want to import and click Import.

If your preferred browser is not listed or if you require more information about importing bookmarks, read the following article:

How can I change the default search provider?

To change the default search provider, follow these steps:

  1. Click the menu icon (three dots) in the top-right corner and then select All settings.
  2. Ensure that the Browser tab is open. Then under Search, select the preferred search provider from the drop-down menu.

The changes are applied to the start page as well as the shortcuts page.

What if Bank Mode does not load properly?

If Bank Mode does not load properly, try restarting SafeZone Browser.

If you continue to have trouble loading Bank Mode, update your Avast Antivirus to the latest version and restart your PC.

To update Avast Antivirus, follow these steps:

  1. Open the Avast user interface and go to SettingsUpdate from the side menu.
  2. Click Update in the Program section.
  3. When the update is complete, restart your PC.

How do I uninstall SafeZone Browser?

You can remove SafeZone Browser through the Avast Setup wizard where it is listed as a program component. For detailed instructions on how to access the Avast Setup wizard and how to add or remove program components, read the following article:

  • Avast SafeZone Browser 3.x
     
  • Avast Premier 17.x
  • Avast Internet Security 17.x
  • Avast Pro Antivirus 17.x
  • Avast Free Antivirus 17.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

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