Avast Passwords for Android and iOS: FAQs

Frequently Asked Questions

This article is about Passwords installed on mobile devices. For information about Passwords on PCs with Avast Antivirus, read the following article:

General

System Requirements

Download and Installation

Features and Usage

Other Questions and Troubleshooting

What is Passwords?

Passwords is an easy to use password manager. It securely stores your sensitive information and enables you to quickly log into your online accounts and complete web forms. Many browsers offer to store your identity information, however, this is not very secure and can be easily hacked. When you use Avast Passwords you can quickly import any information stored in your browsers, and be sure it is stored with top of the line security.

What are major features offered by Passwords?

Passwords offers several handy features to help you keep track of your passwords and sensitive data.

  • Auto-fills forms and logins to save time
  • Auto-captures passwords whenever you log into a new site
  • Generates secure passwords
  • Syncs data for free across devices via your Avast Account

Is Passwords more secure than storing my passwords in my browser?

Yes. When you store passwords in your browser, they are stored on your device along with the information necessary to decrypt them and are therefore easy to hack. Passwords stores your passwords with a much more secure level of encryption, and protects all your data with a password known only to you, so that your data remains safely hidden from any unauthorized access.

What are the system requirements for Passwords?

You can install and run Passwords on any Apple iPhone, or Apple iPod Touch running iOS 8 or higher.

You can install and run Passwords on any Android device running Android 4.1 or higher.

You can also use Passwords on your Windows PC with Avast Antivirus installed.

Which browsers and apps are supported by Passwords?

For iOS devices, Passwords supports the Safari browser.

For Android devices, Passwords fully supports Opera and Chrome. Samsung and HTC native browsers are generally supported, however there may be compatibility issues on some devices.

You can see the list of supported apps when you try to add a new account in Passwords. The list will expand as we work to support more apps.

How can I download and install Passwords?

The easiest method of Passwords installation is via Apple App Store:

  1. Open the Apple App Store in your iOS device and search for Passwords using the keyword avast, or open this website in your internet browser:
  2. Tap on the cloud icon in the upper-right corner and install the app.

The easiest method of Passwords installation is via Google Play Store:

  1. Open Google Play Store in your Android device and search for Passwords using the keyword avast, or open this website in your internet browser:
    You must be logged into the Google Play service with the same Google Account you use in your mobile device (Settings → Accounts and sync → Google).
  2. Select Install on the Passwords page. If asked for permissions, select Accept.
  3. Once the download is complete, tap Open to start using the application.

How can I uninstall Passwords?

To remove Passwords:

  1. Go to the main screen of your device. Press and hold the Passwords icon for a few seconds.
  2. Tap the small cross which appears in the upper-left corner of the icon.
  3. Confirm that you want to remove the app.

The easiest method to remove Passwords is uninstallation via the Google Play Store:

  1. Open Google Play Store from the Apps screen in your Android device and search for Passwords using the keyword avast.
  2. Select Uninstall on the screen with Passwords and select OK to confirm.
  3. You can also uninstall the app using Android Settings:

    1. Open your device's Settings menu.
    2. Go to Apps or Application manager (depending on your device).
    3. Tap Passwords to uninstall the app.

How do I configure Passwords?

  1. Open Passwords and read the introduction, then tap Get Started.
  2. Create a Master Password and tap Set.
  3. On the new screen, type your Master Password and tap Confirm.
  4. Log into your Avast Account and authorize your device for synchronization.
  5. Tap Allow to receive notifications about leaked passwords, then tap Allow again to confirm changes.
  6. Go to Settings and tap Autofill.
  7. Tap Activate in Safari.
  8. Follow the on-screen instructions.
  1. Open Passwords and read the introduction, then tap Get Started.
  2. Create a Master Password and tap Set Password.
  3. On the new screen, type your Master Password and tap Confirm.
  4. Log into your Avast Account and authorize your device for synchronization.
  5. Tap Setup now → Setup autofill → Enable accessibility → View accessibility settings to continue with configuration.
  6. Tap Passwords, then slide the switch to grant permissions and tap OK to confirm.
  7. Return to the app and tap Allow custom keyboard.
  8. Tap Go to settings → Go to keyboards.
  9. Slide the switch next to Avast Autofill, then tap OK in the dialogs to confirm changes.
  10. Tap Done, then return to the app and tap Finish to complete the configuration process.

Passwords is ready to use and you can begin adding data for your online accounts.

For more details about configuring Passwords, read the following article:

How can I add a new account to Passwords?

Add a new account by following these steps:

  1. Tap the plus icon.
  2. Select an account from the list. If the account you want to add is missing from the list, search for it or tap Custom to add it.
  3. Optionally select a color for the account (this color appears in the account icon), then provide the following details:
    • Account name: a name that will allow you to easily find and recognize your account.
    • Website address: the website address of the account, for example, https://www.example.com.
    • Username: the username (often an email address) that you use to log into the account.
    • Password: the password that you currently use to log into the account.
    Tap Save to confirm the data. If you selected an account that was already added to the list, you are only asked to provide the Username and Password.

A tile representing your newly added account details appears on the main Passwords screen.

  1. Tap the plus icon.
  2. Select an account from the list. If the account you want to add is missing on the list, tap Add password to add it.
  3. Optionally select a color for the account (this color appears in the account icon), then provide the following details:
    • Account name: a name that will allow you to easily find and recognize your account.
    • Website address: the website address of the account, for example, https://www.example.com.
    • Username: the username (often an email address) that you use to log into the account.
    • Password: the password that you currently use to log into the account.
    Tap the tick icon to confirm the data. If you selected an account that was already added to the list, you are only asked to provide the Username and Password.

A tile representing your newly added account details appears on the main Passwords screen.

For more information read the following article:

How can I add a new note to Passwords?

Add a new note by following these steps:

  1. Tap Notes on the main Passwords screen and tap the plus icon.
  2. Optionally select a color for the note (this color appears in the note icon), then provide the following details:
    • Title: a title that will allow you to easily find and recognize your note.
    • Note contents: any data that you want to keep secure, such as PINs and contact details.
    Tap Save icon to confirm the data.

A tile representing your newly added note appears on the main Passwords screen.

  1. Tap the note icon on the main Passwords screen. Then tap the plus icon.
  2. Optionally select a color for the note (this color appears in the note icon), then provide the following details:
    • Title: a title that will allow you to easily find and recognize your note.
    • Note contents: any data that you want to keep secure, such as PINs and contact details.
    Tap the tick icon to confirm the data.

A tile representing your newly added note appears on the main Passwords screen.

For more information read the following article:

Can I store more than one account for an online service?

You can store more than one account login for a service. Each account stored is visible on the services list under the name of the service.

How can I log in on a website or app with Passwords?

Ensure autofill is enabled in your Safari settings to use the autofill feature. Go to Settings → Autofill, tap Activate in Safari and follow the tutorial to complete the process.

To use the autofill overlay, ensure that you enable the Accessibility permission in your Android settings. On some devices, it is also necessary to manually enable the custom keyboard.

  1. Open the account that you want to log in to and tap the share icon.
  2. Tap the key icon to open Passwords.
  3. Use your Touch ID or type your Master Password, and tap Unlock to authorize access.
  4. Tap the account.
  5. Tap Sign in to finish the process.
  1. Open the account that you want to log in and tap the key icon.
  2. Tap your e-mail address shown at the bottom of the screen to log in. You can also tap the menu icon to use other options.
  3. Tap Sign in to finish the process.

What is the Synchronization feature?

Synchronization allows you to sync your data on other devices with Passwords. When you configure Passwords synchronization on the first device, you log into your Avast Account which is used to identify and authorize other devices.

Each device needs to be authorized before it can be synchronized. There are two authorization scenarios:

  • Adding the first device: your first device is authorized using your Avast Account credentials. A backup is created during the first synchronization, and an email is sent containing your Restore link. In case you lose access to your device, you can use the Restore link to access the backup and regain access to Passwords data.
  • Adding a subsequent device: to synchronize a new device, you need to authorize the new device with a previously synchronized device by logging into the same Avast Account. Tap or click the confirmation in the notification which appears on the previously synchronized device.

Until your device is authorized for synchronization, all data is stored locally on the device.

For more details about Synchronization, read the following article:

What is the Backup feature?

Backup has two functions:

  • Self-authorization: when you want to synchronize a new device, but no other previously synchronized device is available to authorize it, you can restore your backup to authorize the new device.
  • Disaster recovery: if you lose access to all synchronized devices using the same Avast Account, you can restore your backup to regain access to your data.

To restore your backup, you need the email containing the Restore link which was sent when the first device was synchronized, as well as the Master Password for the first synchronized device.

For details about restoring a backup, read the following article:

What is the Notes section?

The Notes section is a place where you can safely store notes in Passwords. All notes are encrypted and protected by your Master Password to ensure maximum security. This feature protects your confidential information from unauthorized access.

What is One Touch Login?

One Touch Login allows you to pair your mobile device with Passwords installed on your PC. Pair your device by scanning QR code. Then you can unlock your Passwords on the PC simply by tapping the notification on your paired mobile device. This saves you from having to enter the password manually, especially useful if your password is complex.

This feature is available only with the premium version of Passwords installed on your PC.

For more information about the One Touch Login feature read the following article:

What can I do if I forget my Master Password?

If you do not remember your Master Password, you can restore your backup. To restore your backup, Passwords needs to be installed. You also need the email containing the Restore link which was sent when the first device was synchronized, as well as the Master Password for the first synchronized device.

Avast cannot reset your password. We do not store your passwords and we cannot decrypt your data without your Master Password. If you do not know the requested Master Password, you can start a new group but cannot access data you have stored previously.

How can I change my Master Password if I know the current one?

Go to Settings → Change Master Password, type your current Master Password, and create a new one. On some devices you can activate Touch ID.

Go to Settings → Change Master Password, type your current Master Password, and create a new one.

You cannot change the Backup password.

What should I do if the Accessibility permission is disabled repeatedly?

To improve performance, some Android devices proactively force apps to stop when your device screen turns off. Due to issues with the Android system, stopped apps with the Accessibility permission automatically lose this permission. In this case, you need to manually re-enable the permission to maintain full functionality of the app.

To re-enable the Accessibility permission, go to Settings → Accessibility on your device and grant the permission to Avast Passwords.

Additionally, on Huawei, Lenovo, Asus and Sony Xperia devices, you can use default system features to prevent the app from continually losing the permission. Follow the steps for your device:

  1. Tap the Phone Manager icon on the main screen of your device to open the app.
  2. Go to Settings.
  3. Select the Protected apps tab.
  4. Turn on the protection for Passwords.
  1. Open your device Settings.
  2. Select Background app management from the list.
  3. Deselect Passwords.
  1. Open your device Settings, tap Power management, then tap Auto-start Manager.
  2. On the Downloaded tab, tap Deny next to Passwords to change this setting to Allow.
  3. Tap Allow to confirm the setting change.
  1. Open your device Settings and tap Battery.
  2. Tap the three-dot menu icon in the top-right corner, then tap Battery optimization.
  3. Tap the Apps tab and tick Passwords.

What should I do when there is no device to authorize my access?

When you want to add a device to an existing synchronization group, but no other device is handy to authorize it, you can self-authorize the new device by the same process as restoring your backup.

What happens to my passwords if my device is lost or stolen?

Your data is protected with your Master Password. If you have more devices that are synchronized with the lost or stolen one, you can remove the device from the group remotely in your settings for synchronization.

What is the benefit of connecting Passwords to my Avast Account?

When you connect Passwords to your Avast Account, your information is safely encrypted and ready to synchronize for easy access from any of your connected devices. Additionally, a backup is created for your Passwords data. The backup can be restored in case you lose access to a device.

For more information about synchronization and restore, please read the following article:

How can I give feedback about the app?

There are many ways you can support and help improve Avast mobile products. For example:

If you want to share your general experience about the app or recommend it:

If you have a technical issue with Passwords or an idea how to improve it:

  • Send feedback from the app. The feedback section is accessible from Settings → Contact Support
  • Report feedback via our support pages or send an e-mail directly to: passwords@avast.com

What other Avast apps should I be using?

Avast has created the following range of apps to improve the performance of your mobile device and protect you from hackers and thieves:

  • Avast Mobile Security: secure your phone and tablet with our free Mobile Security app which features both antivirus and Wi-Fi vulnerability protection.
  • Avast Cleanup: improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Wi-Fi Finder: connect to secure public Wi-Fi networks quickly and easily wherever you go with Wi-Fi Finder.
  • Avast SecureLine VPN: prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.
  • Avast Battery Saver: preserve battery life on one charge and identify and stop applications that drain the most energy from your mobile device.
  • Avast Passwords
  • iOS 8 and higher
  • Android 4.1 and higher

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