Support: Using Avast support resources
Access Avast support resources
Refer to the sections in this article if you have an issue concerning an Avast software product which you need help resolving:
Access Avast self-help resources
To assist with any questions or issues you may have in relation to our software, we provide a range of online support articles, FAQs, and video tutorials, as well as access to our Avast forum.
To download an installation file for an Avast product or request a copy of a license file for an existing Avast Antivirus subscription, refer to the following links:
To view information about any of your Avast subscriptions including the related activation code, log into your Avast Account.
Create and log into your Avast Account
Your Avast Account is a portal where you can manage all Avast subscriptions that are registered to your email address. With an Avast Account, you can also contact Avast Support if you need assistance with one of our products.
Refer to the following articles to create a new account or if you are experiencing issues logging into an existing account:
To access the activation code or download the license file of an existing subscription, log into your Avast Account and click Your Licenses. Then click Activation code or License next to the relevant product name.
Contact Avast Support
Follow these steps to contact Avast Support:
- Go to support.avast.com and log into your Avast Account (if you are not already logged in).
- Select you inquiry type:
- Billing Support: for inquiries related to a purchase, order, or subscription.
- Technical Support: for inquiries related to using an Avast product.
- Provide the required information and as much additional information as you believe is necessary.
- Optionally click + Attach a file to send relevant items (for example, if you have been requested to send a memory dump by Avast Support for troubleshooting purposes).
- Click Submit.
A confirmation appears and an email is sent to you with the details of your ticket. When an Avast Support team member replies, you will receive an email to notify you.
In most cases Avast Support responds within 24 hours, however, response times can vary depending on the language and category of your issue.
- All available Avast Software products
- All supported operating systems