Support: Submitting a support file using the Avast Support Tool
How to submit a support file with the Avast Support Tool
The Avast Support Tool is a diagnostic tool that checks your Avast Antivirus software for common issues and offers troubleshooting solutions. Additionally, it automatically gathers files to send to Avast as a reference for Avast Support representatives and engineers.
Avast Support does not automatically check for newly submitted support files. Before sending a support file via the Avast Support Tool, notify Avast Support from the support portal.
Use the Avast Support Tool
To submit a support file using the Avast Support Tool, follow these steps:
Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit
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