Support: Forcing Windows to Generate a Complete Crash Dump
How to Force Windows to Generate a Complete Crash Dump
When you contact Avast Support to troubleshoot an issue related to Avast software that is causing your keyboard to be unresponsive, they may ask you to provide a log file containing the full content of your system memory. To do so, you will need to force Windows to generate a complete crash dump. Follow the steps in this article for further instructions.
Follow these steps only if you have been requested to do so by Avast Support because you are unable to resolve your unresponsive keyboard via the instructions in the following article:
Perform the following steps if you are required to send Avast Support a complete crash dump so that they can help you reactivate your unresponsive keyboard. Use your your PC's On-Screen Keyboard for any steps that require you to type. You can locate this keyboard in the Ease of Access section of Settings and on the login screen.
- Ensure that you are logged in to your PC with administrator permissions.
- Download the avkb37.zip file.
- Unzip the file, then open the enclosed FullCrashOnCtrlScroll.reg file to apply the necessary changes to your Windows registry.
- Restart your PC.
- Open the previously unzipped file (avkb37.zip), then unzip and run the osrbang.exe file which you can find in the ...AMD64\osrbang.exe folder for Windows 64-bit or the ...i386\osrbang.exe folder for Windows 32-bit.
- Click Crash Now to force a Windows crash.
A blue screen (BSOD) appears, then Windows generates a crash dump and restarts your PC automatically.
- Locate the MEMORY.DMP file in your Windows folder (located at C:\Windows\MEMORY.DMP by default) and send it to Avast Support via the Avast FTP server.
After you provide the MEMORY.DMP file to Avast Support, they will give you further instructions to reactivate your keyboard. For steps to send this file to Avast Support, refer to the following article:
If you require further guidance in relation to these steps, refer to the Detailed Steps below.
Follow these steps to force Windows to generate a complete crash dump on your PC so that you can provide the related log file to Avast Support to further troubleshoot your inactive keyboard.
After you provide the MEMORY.DMP file to Avast Support, they will give you further instructions to reactivate your keyboard.
For more information about this troubleshooting procedure and the registry entries enclosed in the FullCrashOnCtrlScroll.reg file, refer to the following Microsoft article:
- Avast Free Antivirus 2016
- Microsoft Windows 10 Home / Pro / Enterprise / Education
- Microsoft Windows 8.1 / Pro / Enterprise
- Microsoft Windows 8 / Pro / Enterprise
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
- Microsoft Windows XP Home / Professional / Media Center Edition