Avast SecureLine VPN: FAQs
Frequently Asked Questions
This article answers the most commonly asked questions about Avast SecureLine VPN on Windows or Mac. For information about Avast SecureLine VPN on mobile devices, please read the following article:
Setup & Licensing
What is a VPN?
A Virtual Private Network (VPN) protects the data you upload and download from the internet, provides security for any data you send from your device, and anonymizes your internet activity.
What is SecureLine VPN?
Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN mainly offers:
- Protection - Attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides complete protection against these types of attacks.
- Anonymization - With broadband connections, many people have fixed IP addresses which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
- Unrestricted access to the Internet - When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.
Which Operating Systems does SecureLine VPN support?
We also offer mobile versions of Avast SecureLine VPN for Android (4.0 or later) and iOS (5.1 or later). For more information, please read the following article:
When should I use SecureLine VPN?
SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy. It is especially recommended when you are connected to a public or unsecured wireless network.
Can I use SecureLine VPN with any type of internet connection?
Yes, SecureLine VPN connects over any wired or wireless internet connection.
What kind of encryption does SecureLine VPN use?
SecureLine VPN uses the AES 256 bit encryption key; this is bank grade encryption. SecureLine VPN also uses Open SSL and certificate authentication.
What ports does SecureLine VPN run on?
What protocols does SecureLine VPN use?
Does SecureLine VPN allow torrenting?
SecureLine VPN allows peer-to-peer torrenting through our data center locations:
- Prague, Czech Republic
- Frankfurt, Germany
- Amsterdam, Netherlands
- New York City, New York
- Miami, Florida
- Seattle, Washington
- London, United Kingdom
- São Paulo, Brazil
Does SecureLine VPN log user information?
SecureLine VPN does not log bandwidth, urls, or packet data and we do not gather any personally identifiable information. We do monitor network flows and performance to evaluate and ensure the quality of our network. Users can be assured that SecureLine VPN does not share any information with third-parties.
Why is my internet connection slower when I connect to SecureLine VPN?
You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
How do I install SecureLine VPN?
How do I uninstall SecureLine VPN?
To uninstall SecureLine VPN, follow these steps:
Can I use SecureLine VPN without installing Avast Antivirus?
Yes - SecureLine VPN can be installed as a standalone application, without Avast Antivirus or Avast Mac Security installed.
If you are using Avast Antivirus on Windows, we recommend using SecureLine VPN as a component of the antivirus software.
Is SecureLine VPN licensed separately from Avast Antivirus?
Yes - SecureLine VPN is an extra service and requires a separate license. An Avast Antivirus license does not activate SecureLine VPN.
What should I do if my activation was unsuccessful?
When SecureLine VPN is integrated in Avast Antivirus, it still requires a separate license. When you activate your license for Avast Antivirus, SecureLine VPN remains inactive. Ensure that you have purchased the license for SecureLine VPN.
If using an activation code, check that you are entering the code in the field for SecureLine VPN.
If you are still unable to activate SecureLine VPN please submit a ticket to the Avast Support Team.
How do I get started using SecureLine VPN?
Can I set up SecureLine VPN to connect automatically when I start up my system?
Can I set up SecureLine VPN to connect automatically when I use an unsecured WiFi network?
How do I connect to a different VPN server location?
Can I add SecureLine VPN to my Avast Antivirus tools menu?
How can I prevent the WebRTC leak on my browser?
WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, Mac OS X and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine.
We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).
For more details, read the following article:
Why can't I browse the internet when I connect to SecureLine VPN on Windows?
If you can't browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):
- Check the signal strength of your WiFi. Some hotels or hotspots have weak WiFi signals.
- Verify that you have accepted the Terms and Conditions of the WiFi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
- Try using a different browser.
- Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following the instructions in the article below:
What should I do if SecureLine is unable to establish a connection?
If SecureLine VPN is unable to establish a connection, try the following solutions:
If SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the software.
What should I do if the text "content not available" appears in the application window?
If the message content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):
- Go to Tools → SecureLine VPN to reload the page.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine VPN won't work properly.
- Try to restart your PC.
Why did I receive the error message "SecureLine has encountered a technical issue"?
If the SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):
- Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn't work, check your network configuration.
- Restart your PC.
If these solutions do not work, try to uninstall and re-install the software.
How do I send a message to Avast Support?
If you continue to face issues with SecureLine VPN, please send a message to Avast Support by following the directions in the article below:
When is the regularly scheduled maintenance?
Regular maintenance occurs every Saturday at 6 PM EST (GMT/UTC -5), or 6 PM EDT (GMT/UTC -4) during Daylight Saving Time, and lasts for one hour. Your service is not typically affected by this maintenance.
Why do Gmail and Live Mail send me suspicious activity alerts when I connect to SecureLine VPN?
If you use a different location when you connect to the internet via SecureLine VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.
Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?
Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:
- Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
- The website may be using an outdated version of the geolocation database.
- Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
- In certain locations, we rent dedicated servers to provide SecureLine VPN and the IP geolocation databases are updated by the server provider on Avast’s behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.
- Avast SecureLine VPN
- Avast Premier 2016
- Avast Internet Security 2016
- Avast Pro Antivirus 2016
- Avast Free Antivirus 2016
- Avast Free Mac Security
- Avast Mac Security Pro
- Microsoft Windows 10 Home / Pro / Enterprise / Education
- Microsoft Windows 8.1 / Pro /Enterprise
- Microsoft Windows 8 / Pro / Enterprise
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate
- Microsoft Windows XP Home / Professional / Media Center Edition)
- Apple Mac OS X 10.11.x (El Capitan)
- Apple Mac OS X 10.10.x (Yosemite)
- Apple Mac OS X 10.9.x (Mavericks)