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Transparency report

Transparency report

Last updated: January 12, 2024

Avast believes in full transparency and protecting our customers’ privacy.

We are publishing our transparency report to provide details into the privacy requests we receive from our customers.

Here is the summary of customer requests received in the period from July to December 2023:

Type of request Avast AVG Average time to resolution
Total completed (whole or in part)
Access/Export data Average Resolution Time (Days)
Record Count
14
57
10
15
13
72
Data Deletion Average Resolution Time (Days)
Record Count
6
2,139
8
546
7
2,687
Do not sell Average Resolution Time (Days)
Record Count
6
121
6
20
6
141
Objection Average Resolution Time (Days)
Record Count
8
26
6
1
7
27
Opt out from marketing emails Average Resolution Time (Days)
Record Count
7
218
6
50
7
268
Other (privacy related) Average Resolution Time (Days)
Record Count
5
1,961
8
11
5
1,974
Other (unrelated) Average Resolution Time (Days)
Record Count
7
8
12
2
8
10
Total Average Resolution Time (Days)
Record Count
6
4,530
8
645
6
5,179
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