Transparency report

Last updated: April 1, 2023

Avast believes in full transparency and protecting our customers’ privacy.

Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:

Avast: https://www.avast.com/privacy-policy
AVG: https://www.avg.com/en-ww/privacy
HMA: https://www.hidemyass.com/en-us/legal/privacy

We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q1 2023. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.

Our policy is to give data only when compelled by law.

Here is the summary of government requests:

Year	Product	Number of Request for User Information	Number of Disclosures of User Information	Disclosure Rate as Percent of Requests
2017	VPN	130	41	31.53%
2018	VPN	234	6	2.56%
2019	VPN	130	3	2.30%
2020	VPN	153	2	1.37%
2021	VPN	131	0	0%
2022	VPN	112	4	3.57%
2023	VPN	22	2	9.09%

Here is the summary of customer requests received for Avast products in Q1 2023:

Type of request	Number of Requests	Requests completed in whole or in part	Average time to substantively respond (in days)
Access/Export data	24	24	8
Data Deletion	3,316	3,316	6
Do not sell	69	69	6
Objection	4	11	7
Opt out from marketing emails	95	94	7
Other	86	343	6
Total	3,594	3,594	6

Here is the summary of customer requests received for AVG products in Q1 2023:

Type of request	Number of Requests	Requests completed in whole or in part	Average time to substantively respond (in days)
Access/Export data	8	8	9
Data Deletion	326	326	7
Do not sell	9	9	7
Objection	2	2	14
Opt out from marketing emails	24	24	9
Other	0	0	0
Total	369	369	7

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