Last updated: April 1, 2022
Avast believes in full transparency and protecting our customers’ privacy.
Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:
We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q1 2022. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.
Our policy is to give data only when compelled by law.
Here is the summary of government requests:
| Year | Product | Number of Request for User Information | Number of Disclosures of User Information | Disclosure Rate as Percent of Requests |
|---|---|---|---|---|
| 2017 | VPN | 130 | 41 | 31.53% |
| 2018 | VPN | 234 | 6 | 2.56% |
| 2019 | VPN | 130 | 3 | 2.30% |
| 2020 | VPN | 153 | 2 | 1.37% |
| 2021 | VPN | 131 | 0 | 0% |
| 2022 | VPN | 16 | 0 | 0% |
Here is the summary of customer requests received for Avast products in Q1 2022:
| Type of request | Number of Requests | Requests completed in whole or in part | Average time to substantively respond (in days) |
|---|---|---|---|
| Access/Export data | 18 | 18 | 14 |
| Data Deletion | 3,005 | 3,005 | 9 |
| Do not sell | 55 | 55 | 10 |
| Objection | 6 | 6 | 12 |
| Opt out from marketing emails | 79 | 79 | 9 |
| Other | 85 | 85 | 10 |
| Total | 3248 | 3248 | 9 |
Here is the summary of customer requests received for AVG products in Q1 2022:
| Type of request | Number of Requests | Requests completed in whole or in part | Average time to substantively respond (in days) |
|---|---|---|---|
| Access/Export data | 7 | 7 | 12 |
| Data Deletion | 958 | 958 | 10 |
| Do not sell | 5 | 5 | 8 |
| Objection | 3 | 3 | 9 |
| Opt out from marketing emails | 17 | 17 | 12 |
| Other | 4 | 4 | 13 |
| Total | 994 | 994 | 11 |
