Transparency report

Last updated: January 1, 2023

Avast believes in full transparency and protecting our customers’ privacy.

Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:

Avast: https://www.avast.com/privacy-policy
AVG: https://www.avg.com/en-ww/privacy
HMA: https://www.hidemyass.com/en-us/legal/privacy

We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q4 2022. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.

Our policy is to give data only when compelled by law.

Here is the summary of government requests:

Year	Product	Number of Request for User Information	Number of Disclosures of User Information	Disclosure Rate as Percent of Requests
2017	VPN	130	41	31.53%
2018	VPN	234	6	2.56%
2019	VPN	130	3	2.30%
2020	VPN	153	2	1.37%
2021	VPN	131	0	0%
2022	VPN	112	4	3.57%

Here is the summary of customer requests received for Avast products in Q4 2022:

Type of request	Number of Requests	Requests completed in whole or in part	Average time to substantively respond (in days)
Access/Export data	17	17	6
Data Deletion	5,097	5,097	7
Do not sell	83	83	7
Objection	11	11	8
Opt out from marketing emails	94	94	8
Other	343	343	7
Total	5,646	5,645	7

Here is the summary of customer requests received for AVG products in Q3 2022:

Type of request	Number of Requests	Requests completed in whole or in part	Average time to substantively respond (in days)
Access/Export data	6	6	7
Data Deletion	323	323	8
Do not sell	5	5	7
Objection	4	4	6
Opt out from marketing emails	28	28	11
Other	2	2	5
Total	368	368	8

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Transparency report