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Transparency report

Transparency report

Last updated: January 1, 2023

Avast believes in full transparency and protecting our customers’ privacy.

Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:

We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q4 2022. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.

Our policy is to give data only when compelled by law.

Here is the summary of government requests:

Year Product Number of Request for User Information Number of Disclosures of User Information Disclosure Rate as Percent of Requests
2017 VPN 130 41 31.53%
2018 VPN 234 6 2.56%
2019 VPN 130 3 2.30%
2020 VPN 153 2 1.37%
2021 VPN 131 0 0%
2022 VPN 112 4 3.57%

Here is the summary of customer requests received for Avast products in Q4 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 17 17 6
Data Deletion 5,097 5,097 7
Do not sell 83 83 7
Objection 11 11 8
Opt out from marketing emails 94 94 8
Other 343 343 7
Total 5,646 5,645 7

Here is the summary of customer requests received for AVG products in Q3 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 6 6 7
Data Deletion 323 323 8
Do not sell 5 5 7
Objection 4 4 6
Opt out from marketing emails 28 28 11
Other 2 2 5
Total 368 368 8
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