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Transparency report

Transparency report

Last updated: April 1, 2022

Avast believes in full transparency and protecting our customers’ privacy.

Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:

We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q1 2022. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.

Our policy is to give data only when compelled by law.

Here is the summary of government requests:

Year Product Number of Request for User Information Number of Disclosures of User Information Disclosure Rate as Percent of Requests
2017 VPN 130 41 31.53%
2018 VPN 234 6 2.56%
2019 VPN 130 3 2.30%
2020 VPN 153 2 1.37%
2021 VPN 131 0 0%
2022 VPN 16 0 0%

Here is the summary of customer requests received for Avast products in Q1 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 18 18 14
Data Deletion 3,005 3,005 9
Do not sell 55 55 10
Objection 6 6 12
Opt out from marketing emails 79 79 9
Other 85 85 10
Total 3248 3248 9

Here is the summary of customer requests received for AVG products in Q1 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 7 7 12
Data Deletion 958 958 10
Do not sell 5 5 8
Objection 3 3 9
Opt out from marketing emails 17 17 12
Other 4 4 13
Total 994 994 11
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1
Run the Avast installer
Run the Avast installer
Run the Avast installer
Run the Avast installer
Run the Avast installer
Save the Avast file
Save the Avast file
Save the Avast file
Save the Avast file
Save the Avast file
Open the Avast file to install
Open the Avast file to install
Open the Avast file to install
Open the Avast file to install
Open the Avast file to install
Run the Avast installer
Run the Avast installer
Run the Avast installer
Run the Avast installer
Run the Avast installer
Click the downloaded file on the bottom-left corner of your browser.
Click the downloaded file on the bottom-left corner of your browser.
Click the downloaded file on the bottom-left corner of your browser.
Click the downloaded file on the bottom-left corner of your browser.
Click the downloaded file on the bottom-left corner of your browser.
Click Save File when prompted. Go to Downloads on the top-right corner to open the setup file.
Choose Save File when prompted, then click OK.
Click Save File when prompted. Go to Downloads on the top-right corner to open the setup file.
Click Save File when prompted. Go to Downloads on the top-right corner to open the setup file.
Choose Save File when prompted, then click OK.
Go to Downloads on the top-right corner and click on the downloaded file.
Go to Downloads on the top-right corner and click on the downloaded file.
Go to Downloads on the top-right corner and click on the downloaded file.
Go to Downloads on the top-right corner and click on the downloaded file.
Go to Downloads on the top-right corner and click on the downloaded file.
Go to your Downloads folder and click on the downloaded file.
Go to your Downloads folder and double-click on the downloaded file.
Go to your Downloads folder and click on the downloaded file.
Go to your Downloads folder and click on the downloaded file.
Go to your Downloads folder and double-click on the downloaded file.
2
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Open the Avast file to install
Confirm the installation
Confirm the installation
Open the Avast file to install
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Confirm the installation
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Go to Downloads on the top-right corner to open the setup file and approve the installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Go to Downloads on the top-right corner to open the setup file and approve the installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Yes on the system dialog window to approve the start of your Avast installation.
Click Allow on the system dialog window to approve the start of your Avast installation.
3
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Follow setup instructions
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
Click the button in the installer window to begin installation.
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Click this file to start installing Avast.
Click this file to start installing Avast