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Transparency report

Transparency report

Last updated: April 1, 2022

Avast believes in full transparency and protecting our customers’ privacy.

Avast provides products under the Avast, AVG and HMA! brands globally. The privacy policies that cover these products can be found here:

We are publishing our transparency report to provide details into the privacy requests we receive from our customers and into the government requests seeking access to Avast customer data that we received in Q1 2022. We are also publishing a Warrant Canary on a quarterly basis. We want our users to have visibility about the types of government agency requests we receive, the frequency of requests, and the disclosure rate.

Our policy is to give data only when compelled by law.

Here is the summary of government requests:

Year Product Number of Request for User Information Number of Disclosures of User Information Disclosure Rate as Percent of Requests
2017 VPN 130 41 31.53%
2018 VPN 234 6 2.56%
2019 VPN 130 3 2.30%
2020 VPN 153 2 1.37%
2021 VPN 131 0 0%
2022 VPN 16 0 0%

Here is the summary of customer requests received for Avast products in Q1 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 18 18 14
Data Deletion 3,005 3,005 9
Do not sell 55 55 10
Objection 6 6 12
Opt out from marketing emails 79 79 9
Other 85 85 10
Total 3248 3248 9

Here is the summary of customer requests received for AVG products in Q1 2022:

Type of request Number of Requests Requests completed in whole or in part Average time to substantively respond (in days)
Access/Export data 7 7 12
Data Deletion 958 958 10
Do not sell 5 5 8
Objection 3 3 9
Opt out from marketing emails 17 17 12
Other 4 4 13
Total 994 994 11
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