What is Avast Premium Tech Support?
Avast Premium Tech Support is a paid technical support service providing you 24/7 support for all of your computer and software issues. We have multiple support plan options that will connect you directly with our trained and skilled technical experts who are here to keep your technology up and running – and protected.
What are the benefits of an Avast Premium Tech Support subscription?
Trustworthy and capable technical support can be hard to find, expensive, and inconvenient. Problems with your computer(s), smart devices, and security are also growing increasingly complex. Keeping your devices working and secure can be very challenging. Our Avast Premium Tech Support experts have the advanced knowledge and skills required to keep your devices secure and running smoothly.
I have a paid version of Avast software. Does it include the technical support from Avast Premium Tech Support?
Avast software subscriptions are not the same as Avast Premium Tech Support. Avast security software provides a high level of protection against threats and malware infection on your computer. For our paid subscribers we offer Avast Care, a remote customer assistance service that provides technical, installation, and setup help related to Avast PC products.
Avast Premium Tech Support, on the other hand, offers advanced technical support for most software and operating system issues. We do, however, offer combined Avast software and Premium Tech Support bundled options, which our specialists will be happy to discuss with you. These will keep you protected with Avast’s state of the art security, and give you access 24/7 to our technical support specialists who can assist you with common issues such as installing third-party software, connecting devices to your wireless network, keeping your network secure, and many other things!
How will you fix the problem on my computer?
With your permission, our technical experts can remotely access your computer and address your concerns securely and from the convenience of your home or office. Our technicians can solve most issues remotely.
My problem is my internet connection; remote access will not be possible, so how will you fix it?
Our technicians are experts when it comes to network and internet issues. Provided that your internet service and equipment is working, we can work together to properly diagnose the issue and apply the necessary remedy.
I purchased a one-time fix but my problem reoccurred after few days, will I be charged again for further assistance?
Our Simple Fix and Complex Fix subscriptions have a 14-day resolution guarantee if an issue reoccurs within this period. If you’re continuing to experience issues, give us a call and we’ll see to it that your issue is resolved – or your money back.
I have an existing Premium Tech Support subscription for my old PC and I replaced it with a new one, will it still be covered?
Our subscription covers up to 3 devices and yes, your new PC will be covered by Avast Premium Tech Support.
What Operating Systems do you support?
- Windows XP, Vista, 7, 8/8.1 / 10 32bit and 64 bit
- Android 4.0 and above
- iOS 7.0 and above
- Mac OS 10.8(Mountain Lion) and above
- Chrome(reset, Power wash only)
- Linux OS(Ubuntu, Mint and etc)
- Oracle OS
- Belle OS
- Bada OS
What kind of payment options does Avast Premium Tech Support offer?
Avast can securely process the following payment types:
What language do you support?