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You will be able to buy Premium Support during checkout with any of the Avast Business products.

Avast Business Premium Support

24/7 premium phone support for all your Avast Business products and technical needs.

You will be able to buy Premium Support during checkout with any of the Avast Business products.

Why Premium Support?

Fast and friendly round-the-clock support from our highly trained technical engineers, who will help you with installing, configuring, and deploying Avast Business solutions. With Premium Support, you’ll get help when you need it and when you want it. Now that’s what we call service.

Expert support anytime you need it. Resolve your most pressing business needs, tailored to your schedule.

Quickly and easily solve problems, so you can get back to focusing on running your business. *Applies only to first response.

We understand your time is valuable - so go straight to the front of the line when you need support.

What we can help with

Here are just a few of the most common technical issues we can help with:

We’ll make sure your Avast Business products are properly installed and configured, to maximize efficiency and keep you up and running.

Have questions about how to use the software installed on your device(s)? We’ll walk you through it, step by step, so you can get onboarded quickly.

Something not quite acting right? Not to worry, our team of experts will take it from here.

How it Works

New customers can add Premium Support to product selections during checkout.

*Premium Support coming soon for existing customers

Provide the contact information for team members from your organization who will be utilizing Premium Support, so we will recognize them immediately when they call.

Need help with installation, configuration, and deployment for your Avast Business products? Call us and we’ll take it from here.

We have your back, 24/7

  Free Support Premium Support
Support via web ticketing and email Yes Yes
Chat assistance managed products only Yes
Support via phone managed products only Yes
Support ticketing with request tracking Yes
Priority status and escalation across all channels Yes
Remote installation, configuration, and deployment Yes
1st response time Best effort 1 hour
Support hours 24/5 24/7

Have Questions about Premium Support?

Learn more

How is Premium Support different from Free Support?

Premium Support customers get 24/7 phone access to highly trained technical support engineers and receive priority queueing across all channels -- with a guaranteed response time of 1 hour or less. With Premium Support, you’ll also get remote installation, configuration, and deployment - so you can sit back and let us take care of the rest.

How can I track and see the status of my support request?

You can track all open support cases in your Avast Business Customer Portal, which can be accessed here: http://businessportal.avast.com/

How many users can open technical support cases?

You can have as many users as you want with the ability to contact Premium Support and open tickets. Simply add the names of the users who should have access, along with the phone number they’ll use to call in, under Contacts in your account.

How quickly will you get back to me?

With Premium Support, you are guaranteed a 1 hour response time. We aim to quickly resolve your issue so you can get back to running your business.

What languages do you provide support in?

We currently only provide support in English.