Avast Business Premium Support
24/7 premium phone support for all your devices and technical needs. Premium Support is designed with convenience in mind, so you’ll get help when you need it and when you want it. Give us a call - we’ve got you covered.
Why Premium Support?
Fast and friendly round-the-clock support from our highly trained technical engineers who will help you with installing, configuring, and deploying Avast Business solutions. Now that’s what we call service.
24/7 support
Fast response
Priority queueing
What we can help with
Here are just a few of the most common technical issues we can help with:
Software setup
Help and training
Troubleshooting
We have your back, 24/7
Free Support |
Premium Support |
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|---|---|---|
| Support via web ticketing and email |
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| Chat assistance | Managed products only |
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| Support via phone | Managed products only |
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| Support ticketing with request tracking |
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| Priority status and escalation across all channels |
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| Remote installation, configuration, and deployment |
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| 1st response time | Best effort | 1 hour |
| Support hours | 24/5 | 24/7 |
| Included |
$20.00
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How it works
Buy Premium Support
Update your info
Give us a call
How to get Premium Support
Have questions about Premium Support?
How is Premium Support different from Free Support?
Premium Support customers get 24/7 phone access to highly trained technical support engineers and receive priority queueing across all channels -- with a guaranteed response time of 1 hour or less. With Premium Support, you’ll also get remote installation, configuration, and deployment - so you can sit back and let us take care of the rest.
How can I track and see the status of my support request?
You can track all open support cases in your Avast Business Customer Portal, which can be accessed here: http://businessportal.avast.com/.
How many users can open technical support cases?
You can have as many users as you want with the ability to contact Premium Support and open tickets. Simply add the names of the users who should have access, along with the phone number they’ll use to call in, under Contacts in your account.
How quickly will you get back to me?
With Premium Support, you are guaranteed a 1 hour response time. We aim to quickly resolve your issue so you can get back to running your business.
What languages do you provide support in?
We currently only provide support in English.
