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Avast Expert Care
Users of Avast free products can now enjoy 24/7 expert support for just $1 for the first year. Our Expert Care team will be available whenever you need them to help ensure you get the most from our award-winning products.
Savings compared to renewal price $19.99/year. Subscription details
Everyone needs a helping hand sometimes. Our Expert Care team helps you solve any issues with free Avast products quickly and easily. Whether it’s getting advice on setting things up or solving a technical issue with them, they are always available.
Get customer help to solve your issues with free Avast products from the comfort of your home — it’s hassle-free, fast, and efficient.
There are several reasons why it can be worth paying for Avast Expert Care as free user.
With Avast Expert Care, you can get live assistance whenever you need it. This can be particularly important if you’re dealing with an urgent issue with an free Avast product requires prompt attention.
Increased efficiency. You can be sure that issues are resolved quickly and efficiently.
Knowing that you have access to support at any time of the day or night can give you peace of mind and confidence.
It’s easy. If you’re a user of a free Avast free product, just click on the “BUY NOW” button on this page and go through checkout, then you can have Avast Expert Care for your free products.
You don’t need to install or activate additional software to use Avast Expert Care as a free user. Just call our Avast agents when you want help with your free products. We’ll verify your subscription by asking you to provide details from your order confirmation email, such as your email address, name, and order ID.
To cancel the renewal for your subscription:
Your cancellation request is now submitted. A confirmation email will be sent to the email address you provided.
If you purchased Avast Expert Care for free products using your Avast account, you can also follow the instructions here to cancel or go to manage subscription to cancel.
NOTE: Canceling your subscription does not automatically generate a refund.
Savings compared to renewal price $19.99/year. Subscription details
A subscription is the commitment from Avast to you, our customer, that we will continuously work to protect, optimise and connect you virtually in exchange for an annual fee that we bill to your bank card or PayPal account. Your subscription fee enables Avast to support you with the service you selected to subscribe to until you cancel your subscription. If your subscription has expired we can help you here.
The selected period for which you pay is measured in months and could be one month, one year or more years in length, depending on the service you selected to subscribe to from Avast. At the end of the selected period for which you have paid Avast will automatically charge your stored payment details for you to ensure ongoing, uninterrupted service.
A fee for the next subscription period will be charged at the then current published price. The fees will be charged to your stored payment details up to 35 days prior to the anniversary of your subscription to Avast. These fees are subject to change. For annual subscriptions, we will notify you up to 65 days ahead of the anniversary of your subscription to remind you of the anniversary as well as the subscription fee that will be billed for the subsequent period.
Avast products are sold as continuous subscriptions, a term used to describe the uninterrupted support we give you through our software for the period of your subscription. This means that your subscription continues without interruption unless you manually cancel it before the next billing date or in case we are unable to charge your stored payment details when due. We apply this concept of continuous subscription to ensure your service never gets interrupted and you continue to benefit from our service offering.
Avast offers you many different services to which you can subscribe annually and we often discount the first year of that subscription to make it easier for you to onboard with us and enjoy our market leading services. This means that your first payment period may be discounted compared to the subsequent periods, a price difference that we make clear to you when you first selected to subscribe to our service. Prior to the anniversary of your subscription, we communicate the next payment period fee via a billing reminder.
Avast only bills your stored payment method and has no other way of billing you for your ongoing Avast service. This means that you are responsible for agreeing to store your own payment method at first purchase and for keeping it updated to ensure that your service remains uninterrupted throughout the subscription period and relationship with us. You can cancel your subscription via the Avast Account that is linked to the email address you provided during the subscription purchase. Please visit here for more information and instructions on how to do this.
You can request a refund by contacting Avast Customer Support here within 30 days of your initial subscription or the anniversary of your subscription. For more general information regarding Subscriptions and Renewals, read here.
Whilst we take our commitment to you very seriously, we also rely on you to enroll or download, install and regularly update our software. This is important as we continue to improve and expand the service you have subscribed to, and we wish you to continue to benefit from our efforts on your behalf. These ongoing improvements and expansions remain subject to the Avast EULA, which you can find here to read.
