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Version 1.4 (Revised July 31, 2019)

CANCELLATION AND REFUND POLICY FOR AVAST, AVG, CCLEANER, AND HMA! SOLUTIONS

We offer a 30-day, money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy, and HideMyAss!) Solutions that end users purchase directly from us through our online retail stores or through Google Play. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription Term.

We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement (the ”EULA) we entered into with you in respect of such subscription and/or Solution, and you object to such amendment within 30 days of such notice.

Requesting a Cancellation and Refund from Us

Before you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our online retail store or from Google Play, then please follow the instructions below:

Consumer products purchased from Avast

Business products purchased from Avast,

Business products purchased from AVG,

Consumer products purchased from AVG,

All business products and consumer products purchased from CCleaner (including DefragglerRecuva, and Speccy),

All business products and consumer products purchased from HideMyAss!

Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA. To request a cancellation and refund for a subscription you purchased from us through our online retail stores, or to terminate a subscription because you object to an amendment to the EULA we have notified you about, please find the confirmation email or invoice we sent directly to you in connection with your purchase. This will tell you which Avast company you need to contact (which may not be the brand name on the Solution) and will contain other information you must provide us in order to request your cancellation and refund. Then, click on the link above and follow the instructions on the linked page.

Products Purchased from Google Play. To request a cancellation and refund on a subscription and/or Solution you purchased from the Google Play app store, you must provide us with the email address you used in Google Play to purchase the subscription and/or Solution and the Transaction ID for the purchase. You can find the Transaction ID by: (i) finding the email sent to your Google Play account to confirm your purchase; or (ii) logging into the Google Payments portal at http://payments.google.com with the Google Play account you used for the purchase, and then finding the specific transaction in the Subscription and Services section. Once you have both the Google Play account email address and the Transaction ID, click here to request a refund from Avasthere for AVGhere for CCleaner, or here for HideMyAss!, and follow the instructions on the linked page.

Defective hardware

If your hardware (e.g., Avast Omni hub) becomes defective, please contact us for support. Our specialist will get in touch with you and provide you with the next steps. For more information about our warranties, please see our EULA.

Restrictions and Limitations

Restrictions Regarding Products Purchased from a Physical Store, iTunes, and Other Resellers. To request a refund on a subscription and/or Solution you purchased from a physical brick-and-mortar store, the iTunes app store, or any other reseller not mentioned above (rather than directly from us), please contact the reseller regarding their cancellation and refund policy and any request for a refund. We do not grant refunds on those purchases.

Restrictions on hardware refunds

If you purchased any hardware (e.g., Avast Omni hub), you must first return the hardware to the sender before initiating your refund process. In order to do that, please contact us for support. Our specialist will get in touch with you and provide you with the next steps.

You can cancel a hardware pre-order (e.g., Avast Omni hub) anytime before the hardware is shipped to you.

Restrictions on Refunds to Resellers, Distributors, and Channel Partners. If you purchased a subscription and/or Solution for resale to a third party, you have the right to receive refunds only if the right is granted by your Reseller Agreement, Distribution Agreement, Channel Partner Agreement, or other agreement with us. Please review your agreement with us before requesting a cancellation and refund.

Other Restrictions. We do not grant cancellations and refunds for the purchase of any:

_ Solution if you completed the purchase more than 30 days prior to the date you requested a cancellation and refund

_ CD, DVD, or other physical medium on which we provide a copy of a Solution, unless the physical medium is defective

_ Service we have fully performed prior to the date you requested a cancellation and refund

_ Solution within 6 months after you have received a cancellation and refund for any prior purchase of the same Solution

_ Solution with respect to which you have violated our End User License Agreement

_ Solution which you have exploited, including, but not limited to the following unauthorized uses: by trespassing or burdening network capacity, or taking any action that places an unreasonably heavy load on our infrastructure.  

 

Dispute Resolution (EU Residents Only). If you are a consumer and live in the European Union and you purchased the subscription and/or Solution online from one of our companies based in the European Union, you may be entitled to address any dispute with us through an internet platform for online dispute resolution established by the European Commission (the ODR Platform). The ODR Platform is intended to facilitate out-of-court resolutions relating to online purchases of goods and services between consumers and traders based in the European Union. You will find the ODR Platform by following this link: http://ec.europa.eu/consumers/odr/. Please note that our End User License Agreement requires that you first contact us and provide us with an opportunity to resolve your issue, before you initiate any dispute resolution process.

 

Related Information Regarding Consumer Products.

Issue

Avast

AVG

HMA!

CCleaner

Installing a Solution

Activating my subscription

 

I deleted my confirmation email/ invoice

 

Cancelling my subscription

Disabling automatic extensions of my subscription

Customer Support

Related Information Regarding Business Products.

Avast Business

AVG Business

Please click here to view other Cancellation and Refund Policy (including archived versions)

 

Please click here to view other Cancellation and Refund Policy (including archived versions)